Really nice dealership with incredible super cars. We literally drove 5 plus hours to get here bc we're serious about purchasing a car. The service from the receptionist to the salesman were superb compared to the Porsche, BMW and Mercedes dealerships that we've visited in multiple states. Everyone that works here is incredibly attentive.
Of course, there's always one that spoils it for the rest of the team. It happened to be the salesman (Garrett) that was assisting my wife and me.
When we first met in person he didn't bother to introduce himself to us but just said, "I'll bring the vehicle up for you." During the entire encounter, he never acknowledged my wife--no eye contact and not even a single word. That's a big no since she's my boss. He did offer us some drinks, so that was one good part (we got water).
When we got to signing the paperwork, the price was about $3500 higher than what we agreed upon prior to the FIVE PLUS HOUR drive. We communicated via text to finalize the OTD (out the door) price before I came--I made sure before making the long drive. I never once asked about the selling price, but apparently when I got to this dealership he said it was always the selling price. He even had the audacity to raise his voice in front of everyone saying we already discounted every penny we could. We weren't even in a private room or anything he was basically intentionally shouting that information to humiliate us. It was BEYOND disrespectful, UNPROFESSIONAL and uncalled for. He even said he said could discount $50K pointing at a Maclaren but he couldn't do it here. I'm not sure how good he is at math, but a Maclaren is about $350,000 and $50k off is ~14% and the car we wanted was $50k and he can't give 6% off. I might as well get the Maclaren with the discount and flip it for some quick cash. AND I know for a fact that salesmen profit more from used car sales than brand new car sales. I used to work at a car dealership before medical school.
We decided to just leave because we were tired after the 5 plus hours drive and didn't bother to speak to his manager. He didn't even apologize for wasting our weekend (Valentine's weekend), since we had to rent a hotel to stay the night. This guy definitely needs some customer service 101 and learn to respect women.
I ended up speaking to his manager over the phone since they reached out to me. Brandon was very nice, sincere and apologectic about what happened. I figured it wasn't fair to let one person ruin it for this dealership so I wanted the manager to know to fix...
Read moreBest Experience Ever!!! I had just seen an ad for a 2018 Lexus LC 500 at MCOA and was planning on stopping by after my trip to Newnan. I was on my way to Newnan Nissan to see a 2018 Lexus LC 500 that they repeatedly made it impossible for me to see, and they cancelled on me again, so I detoured to MCOA.
I was immediately greeted by Brian Meeks as I was admiring two new Aston Martins. He asked if that was what I was interested in and I said that I was there to see the Lexus. Within a couple minutes, we were in one of the new Aston's driving to the lot across the street to see the Lexus.
The Lexus was in pristine condition and looked like it was brand new; inside and out. We went back to the dealership and talked for a long time about price, timing and options because the Lexus was actually more car than I intended on buying. I was looking for something closer to the base model and this was top of the line, with every possible option included.
Brian understood that and simply said, just tell me what you're willing to do on this car and we'll go from there. Well after some back and forth, Brian and MCOA made me an offer I couldn't refuse; and just hours after walking into the dealership, the Lexus was in my garage. I keep cars for a long time, so I don't buy cars often, but I can say that dealing with MCOA and Brian specifically was the best car buying experience I've ever had.
I hate going to luxury car dealerships because they tend to be very pretentious. However, I pulled up to MCOA in ratty jeans and my 2005 Nissan and you would have thought that I was Bezos or Gates; as nicely as I was treated. It was a wonderful car buying experience and I couldn't be more pleased with my Lexus, Brian and the entire...
Read moreI recently bought a 2011 Audi R8 from Bart and highly recommend him and Motorcars of Georgia. Bart created a very positive experience for me by: being attentive to all the little things, going above and beyond, and truly caring about the purchase from the standpoint of the purchaser. Quick example: the customer had an LED light installed in the engine bay which was on when I took delivery, and I couldn't figure out how to turn off. I texted Bart at 8:30PM, not expecting a reply until the next day. He immediately jumped on online forums trying to find an answer and stayed at it until 10PM until we decided the previous owner must have put a switch in we couldn't locate (which he did).
Bart develops a deep relationship with his customers, and aims to have them be 100% satisfied. I have no doubt this will enable him to develop lifetime customer relationships. If you are buying a car remotely (and possibly sight unseen like I was), you can rely on Bart to not only be a straight-shooter, but to care about the car as though he was buying it himself. He arranged to have a PPI done, made it easy for me to trade-in my Porsche and have it picked up from my house, and hooked me up with a wonderful car transporter.
When I got the car, if I didn't know it was a 2011, I'd swear it was brand new. There wasn't a scratch anywhere and it even smelled new inside. When you're buying a car like this you hope everything will go well and the car will be perfect. In this case it was, I couldn't be more satisfied and without reservation give Bart the...
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