Thunder Audio & Video — Local services in Santa Ana

UPDATE ON MY REVIEW - I'd like to share my over experience with this store. I ordered a product but what I received in the mail was not what I ordered. I returned product for a refund. I was told I wouldn't get one for sending back different product then what was originally sent (witch wasn't true). After almost 3 months of dealing with the business I contacted my bank to start the back charge process. After my bank did their investigation, I was able to get a full refund on the original purchase.

Thunder Audio tried selling me a different item then what I ordered. Got caught doing so.

My over experience with this store is was terrible, no help from the owner, and owner lacks experience in customer services and basic...

I am very pleased. I ordered a Subwoofer which, over the last few months I have had difficulty locating one. I was little skeptical given past experiences with some other places, but they had it Shipped the day I ordered it, and, if it wasn't for a mix-up on UPS's part, it would have arrived in 2 days.. which is impressive. Other places have told me this particular item is on back order for months. I contacted the owner about the UPS issue and he told me that if it came to it, he would just send me another one and file a claim with them. Thank you, again my friend.

Robert...

Bought an Eclipse 5500 Navigation/Stereo System from Jerry @ Thunder AV. Mine had died and Eclipse no longer in business. My previous one worked great for 15 yrs or so, so knew I wanted another one. Lucky for us Jerry had a discontinued, but new in box same model. My husband installed and hooked up my Sirius to it and it works perfect. Good product. Good service. Thanks Jerry. We will definitely buy from this...