Synergy Tech — Local services in Santa Fe

I have debated writing this review as I’m not sure anyone even takes the time to read reviews anymore but the situation has bothered me so much that I hope it helps others in their decision. Short story: Do not give them your business. Long story: 05/08/2020- dropped off laptop and charger. The women said they would call the next day for diagnosis. I was looking at 5-7 days for diagnosis and repair. Called 05/09/2020- no answer. No call back. 05/10/2020- no answer. No call back. 05/11/2020- I received a voicemail from ST that they have ordered the parts and they’d be in on 05/13/2020. They were confident that all it needed was a new charging port and new charger. $120 and fast turn around. Called 05/13/2020 The same women told me she never told me the parts would be in on Thursday (though I have a VM from her stating those exact worlds) and the parts wouldn’t be in until 05/15/2020 and unfortunately it’s a Saturday so it wouldn’t be worked on until 05/17/2020. I did argue a little bit because I stated to her, from the beginning, the importance of getting my computer quickly. She denied leaving me a voicemail and sharply said, “regardless It won’t be done until Monday and I’ll call you in the morning.” Called 05/17/2020 no answer. No call back. Called 05/18/2020 and she “put me on hold” I heard the entire conversation as she did NOT put me on hold. She clearly communicated with the tech and said, “You fried her computer.” When she got back on the line to speak with me she said that they are hoping the computer is just really dead and they want to charge it overnight and will call back in the morning. I confronted her about what I had heard and she told me laughing, “You misunderstood. I was looking for my universal charger.” She explains to me that fixing the charging port wasn’t the issue and my motherboard is completely fried and it’s “very common” for this to happy. First, don’t compare me to other customers. Second, I know exactly what she and her tech said and she denied it. I was frustrated and very upset so I hung up. My husband called and the women explained the same thing to him. 05/19/2020 no call. (Have you caught on to their level of customer service yet.) My husband calls, twice, and she, same women from the beginning, confirmed that my motherboard was completely fried and it would cost the same as a new computer to fix it. The entire reason I went to this company is because I had already gone to geek squad at Best Buy and they diagnosed the same thing but recommend ST for 3 reasons; 1. Local business 2. Cheaper. 3. Faster turn around time. I am so beyond upset with ST. I don’t appreciate being compared to other “very common” customers as she clearly has no sympathy. Computers aren’t just computers to some, not me anyway. It holds memories and future promises of accomplishments. A simple diagnosis from a corporate and them has turned into a computer that doesn’t work. I am 100% confident they broke my computer! I high don’t recommend this local business and would much rather pay for a...

DISPICABLE. 2/4/19 I came into this establishment solely because of the high star rating. I was happy to give my business. I ABSOLUTELY REGRET IT. 2/6/19 @ 226PM: I swiped my card for $108.43 for a "special order" screen for a Galaxy S9 with a remaining balance due of $238 for a total of $338 for parts, labor and tax. Again, happy to do so, no problem. I was in and out within 4-5mins. With a smile she took my money and said, “The screen will be here Wednesday, we’ll call you when it’s in and within the hour you drop your phone off, it should be ready.” Awesome. 2/6/19 I call to see if my screen is in. The same person who took my order, took my call and tells me information that was NEVER given to me. When I asked why this info was not given to me Monday, her answer to me was that I was confused and misunderstood. She claims she told me I was never guaranteed a day, she has been doing this for 7 years so she couldn’t be wrong, they have a time cutoff for orders to come in by a certain day, no overnight deliveries, and that their deliveries come late afternoon so my phone wouldn’t be done the same day anyway. She says sorry, I’m annoyed but I take it. Around 230PM I call to ask how to get a refund. This is where she turns ugly. I ask for my money back due to being given the wrong info and she says nothing can be done. She claims she is a manager and owner and there is no one else I can speak with. We go back and forth, I keep repeating all I want is MY money back while she disrespectfully proceeds to refer to me as “girl”. To add insult to injury, she offers a free tempered glass (A $20 value) for free. I decline because this is not worth it. I say I don’t want to do business with them, and all I want is MY money. She ends the conversation with “Well as two grown woman we can both accept that, have a great day” and hangs up on me. I am aware, that businesses (especially local) have procedures and policies to follow but I asked for MY money back because: 1. The mistake was an employee’s fault. She withheld important information and the information that I was given was inaccurate 2. Synergy Tech took MY money for a service to be completed, a service that was NEVER supplied to me. All they did was tell me to swipe my card to put in an order. If you decide to give this “business” your hard-earned money I HOPE everything goes as planned with no errors from either end. Otherwise, be prepared to be called a liar and incompetent just as I was. If this genuine real review is not good enough to change your mind, please look at the bad experience reviews and look at this “owners” customer care responses. They are passive aggressive, cold, and unapologetic.A good read on how this "business" represents themselves God forbid they make a mistake or forget to tell you something, because they do no wrong and don’t know what taking responsibility is. They scammed me out of MY hard-earned money. Enjoy it, you must need it more than me to steal from a broke college student who lives paycheck...

Consumer Beware! Poor Quality Technical Service and Very Poor Customer Service. I dropped my Samsung Galaxy 4, which was only 1 week old. I have a $200 deductible so i decided like most hard working american's to look for a cheaper alternative to fix my new phone after doing some research on pricing i came across "Synergy Tech" liked their website and decided to give them my business, after $113.00 and a full day of waiting. Dropped phone off at 10:00 am, was not finished till end of the work day for them 5:00 pm First thing i notice is phone screen looks great but edges were still rough from when it was dropped, no big deal was my fault and i payed for screen replacement anyway. but right away i noticed my home screen button wasn't functional and very hard to depress. So i bring the phone back the following day, they said they would try to fix the home screen button, after waiting all day again i received the phone and the younger girl working the front not Owner/Manager Brandy. She told me this was as good as it was gonna get. It was still not functional so i asked to speak with a manager this was my first time speaking with brandy she was polite and order me a whole assembly at the stores cost. I felt good that things would be perfect, after a 3rd day of them fixing my phone everything seem to be great, within 72 hours the LCD goes out on the screen and its Either completely black or very tinted green. I Just Left Synergy Tech after speaking with Owner/Manager Brandy, I was treated as a liar and that i had damaged the phone after they returned it to me. I was told they will do nothing else for me. If you read reviews like i do before you do business then i hope this saves you many stressful days and money spent trying to get your phone repaired from this business. I payed to get a phone fixed to have a better looking screen after 2 weeks i'm stuck with a phone that is still not functional, my phone worked perfectly with a cracked screen this company has damaged my phone more and charged me to do it. Do yourself a favor and pay your deductible or just live with a cracked screen. Sincerely,...