Walgreens — Local services in Sartell

I had to sit and wait at the photo counter for several minutes for someone to help me - no one in sight. Hit the button to call for assistance several times, nothing. So I go to the front counter, wait in line for several more minutes just to get the cashier to page someone to photo. I go back to photo, wait another 1-2 minutes until someone finally comes over, and they didn't even apologize. No "sorry about that" or explanation of why they didn't come when I pressed the call button, just nothing. Also didn't say "have a nice day," as I walked away which I think is a pretty basic customer service skill... During the same trip I went to the pharmacy to pick up a prescription. There were four different people working, with one customer at the drive thru and one at the counter being helped. By my math this would leave two staff that could have helped me. Instead one remained mostly out of sight and periodically appeared doing who knows what, and one sat doing something on the computer for several minutes with me standing there waiting. I don't know what she was doing on the computer, but it did not appear to be urgent as she wasn't hurrying at all. You'd think if she had a customer standing there right in front of her (it's literally not possible she didn't see me) she could pause whatever she was doing on the computer to assist them, but apparently not here. And even if she HAD to finish whatever she was doing on the computer first, you'd think she could at least look up and acknowledge me and say something like, "I'll be right with you." But again, no. Just poor customer service skills all around, I will not be doing my photos or prescriptions here anymore. Which is annoying because the location is convenient but...

I have had a number of prescriptions that seem to take forever to get filled. Like a week or more. One was a rescue medication for seizures so I had to get it filled at another site. Then I had an Rx i was told was ready but when I arrived, they needed more time. Ok- maybe I got there faster than they expected. I was willing to give them chance after chance but today was the last straw. My husband works from home so he asked me to pick up his prescription when he got notification on Monday that it was ready. I had a hectic work week and was never able to get over there to pick it up until today, three days later. I sat in the drive through for 15 minutes (one car ahead of me). When I finally got up there, I was told they were still working on one of his meds. I told her that couldn't be right, it was just ONE prescription and we had been told it was ready three days before. She looked through the computer and then once again advised me it wasn't ready but could be ready in 45 minutes. I was livid. I wasted my lunch break on their incompetence. My guess is that their system is sending out generic ready apps and they just wait for people to show up. I get that everyone is short handed right now, but this is just poor service, bordering on absolute disregard and laziness. Changing up my...

If I could leave a zero star I would. Today an employee told me my prescription would be ready this afternoon. No text or call, so I call back. My fiance was on hold for 20 minutes, then was hung up on. I called back and waited 12 minutes to speak to someone who told me they don't have a prescription. Only explanation was "Maybe another employee accidentally deleted it!" She was upset at me!?!

This is the 8th time in a year that our families prescriptions have been "misplaced", lost or "someone" forgot to order more, or the correct quantity, or just a "oops, sorry" for an explanation. Typically, the response is "we've ordered it, will be here Tuesday. Not Tuesday, call back tomorrow. Nope... next day..."no, I think it wasn't ordered cause it didn't come on the truck". Changing pharmacies tomorrow and will NEVER return. This location has a serious change over in staffing, someone should start looking...