Malcolm's Hair Salons-Scranton — Local services in Scranton

I didn’t even make it to the chair with the location in Scranton on oak. I made an appointment with santina on may 12th Sunday for a full bleach, long hair 120 minutes for Saturday May 25th. Thought that’s a good time frame considering there was many appointments that day. I get a call during that week to come in for a strand test. I come in may 18th Saturday to do it. She said she’d text me that evening to give me a quote, down payment, see if my hair lifts alright( I have dark hair) I said no rush tomorrow would be fine too. Sunday no text. Monday they’re closed, Tuesday no text… I call Wednesday. Hey any update. She apologizes, they were renovating, she didn’t get to it okay fine. My appointment is Saturday 25th. She says she’ll do it that Wednesday evening. Once again (maybe shouldn’t have said) that’s okay even if it’s tomorrow that’s okay. No text Thursday, no text Friday… I call them after hours saying I’m cancelling my appointment for tomorrow at 10am. I get a text THE DAY OF my appointment, that Saturday, 1 hour before my scheduled appointment… your strand test was longer than she thought. It took an hour to lift… I scheduled a 2 hour appointment, but okay if she can’t do it in that time fine. She says she can schedule me next week. I’m on vacation next week, can’t do it. She says let me see if I can get you in earlier today. I say can I also get a quote because I still don’t know how much this will be and I was expecting a quote so I can make my decision as well. She. Never. Texted. Back. It’s Monday. I don’t even need to make it to the chair to feel like they really didn’t want to do my hair… if they’re busy I get that but express it. Instead I got totally ghosted and felt like they couldn’t care less. I was looking forward to it but I definitely will not even come in a future date based...

Today I walked into this salon feeling worse about myself than I have ever felt in my entire life. I was feeling defeated, unconfident, i was feeling nothing even close to beautiful, and worst yet, i felt like i was NEVER going to feel like myself again. I came in with a picture on my phone and what I had imagined in my head. That was all. I tried my best to relay what i wanted but YOU just went above and freaking beyond. Today's makeover was an unforgettable one to say the least (at least for me it was) All of the wonderful, beautiful, and encouraging ladies that worked on my hair today were absolutely AMAZING. But a special shout out to my new friend Santina who made me feel so gorgeous even before she'd finished my hair. I wish I had a better word to describe my experience with you!! I never imagined I would walk out feeling as confident and more like myself the way I did today. Every single one of you girls hyped me up right before the reveal. I was so emotionally overwhelmed (in a good way) that I couldn't do anything but CRY. Even your other customers were crying too! I just hope you know how much this transformation really brought out my confidence in myself. I am so beyond grateful. If I could rate this place more than 5 stars I absolutely would. I cannot express enough how amazing you guys in the scranton salon are. You will forever be my go-to and I will forever be referring you to everyone and anyone who will listen to me. Thank you so so so much for making it such an amazing and unforgettable experience...

Kenndra helped me get over my fear of getting my hair cut. I have pretty long hair that I’ve worked hard to grow out (I’ve had trouble in the past being able to grow my hair due to years of box dying/bleaching) so when my hair finally got some length, I was terrified to do anything to it. I’ve also had negative experiences with other stylists (not at Malcom’s) so it kept me away from getting my hair cut for a while. Kenndra was so attentive, understanding, and patient with me throughout the entire process. She would show me exactly how much she was taking off before doing so, ask me how I was feeling, and if I was liking the haircut throughout. The last time I was there, I asked Kenndra for tips on styling my thin/straight/more oily hair and she was SO helpful in guiding me to shampoos/conditioners/ ect that would best suit my specific hair type and what I was looking for. I trust Kenndra's knowledge in the work that she does (because her passion for it is truly unmatched) so I purchased a shampoo and conditioner before I left the salon and it’s been amazing for my hair. I’ve gotten my hair cut by Kenndra twice now and am no longer afraid or hesitant of getting my hair cut. I’m actually looking forward to making my next appointment with her because she always dedicates her time and effort to ensure that I leave the salon feeling and...