Cloud 9 Vapor Shop — Local services in Seguin

I went here to get started vaping, they got me started pretty well, but when i decided to get a mechanical mod it all went downhill. I received bad information about what kind of batteries I should use. I was told that any 18650 battery would work; which is dangerous information to tell someone that is just starting off. Additionally the coil build that I paid for was done improperly, 5 wraps on one side and 6 wraps on the other. I also received false information on the lifespan of the nicotine in e-juice. I was told that the nicotine would not oxidize, degrade or diminish in any way. Not only was I told this it was yelled at me in a condescending tone. The main and only source of the problems that I have experienced is from the employee named Tracy. He has been rude, dismissive and unwelcoming. If I had never had to deal with him I would of given a perfect 5 star rating. I enjoy the atmosphere, tasting bar and custom made on the spot juices. But sadly one employee had to ruin it for the whole business... I know multiple other people in Seguin that take their business elsewhere for...

Sat July 29th I just left after getting a bottle of sour skittle ( off the chain ) trailer in the week I had been back to get the juice corrected cause it was coming out too thin I think this morning would have been my 4th time but I was gonna just buy a bottle cause I felt bad that I had to keep coming in and having to come back anyways I told homeboy behind the counter what was going on and he already knew cause that's who I had talked to the previous times not only did he mix a new bottle ok f sour skittle for me but also got a coil to replace the one that had been fried by the thin juice. The juice is fine now tastes great wonderful customer service I keep forgetting to ask his name but he has a long dark beard and always wears a hat shout out to you bro thanks for holding me down you helped me out a lot...

Don’t know where to start off. Well for starters a majority of the staff here belittles you and gives you recommendations on products that don’t even belong to your mod. You walk in they’re already judging you, they’ve “upgraded” to tablets to view juice selection but not even that works they are very vulgar to each other not professional and the juice flavoring lacks flavor and burns quick. Come to find out from another vape shop that the atomizer heads they insisted worked were the completely wrong wattage for my vape (too high) long story short if you want better quality product and great customer service you’re better off going...