Nelson's Ace Hardware — Local services in Selma

Got to hand it to Nelson's Ace Hardware in Selma. Seems like, they always come thru when you're in a pickle, and have to finish another job from the Honey-do list. Was in the process of installing a new garbage disposal , which went along with the new sink and new quartz counters, when, as usual, I was in need of a longer garbage disposal hose. The Big Box stores didn't carry what I needed....yeah, they had something similar, but was available only in a 10 foot length. Really, what do I do with the excess? Just a waste of $$$. So, I gave a call to Ace in Selma and Ralph picked up the phone. Yes we carry the hose, and it is sold by the foot. Great. Problem solved. However, upon turning on water, there was a small leak at the p-trap, so there I go again. This time, I decided to go with the rubber type of connectors from Fernco, which come with a clamp on both ends, which securely seals to the ABS tubing. Wow, it came together nicely, and the wife is happy. She's happy, I'm glad. So, if you're looking for that unusual, or, perfect way to do something, give the people at Nelson's Ace Hardware an opportunity. You'll be...

I was very surprised with their service the last time I went in looking for a part for my swamp cooler. IT WAS 100% THE BEST PUBLIC SERVICE IVE HAD IN A WHILE!! I was greeted at the door by a polite, nice, and helpful employee. She directed me to the isle needed and radioed for assistance (as her job is to stay by the door and greet people). I waited for 15-30 SECONDS before a nother employee came to help. We had some issues finding a part, so another employee (who was stocking near by) heard our conversation and jumped in to help and make sure I found what I needed. On top of all that amazing service, I did NOT have to wait ages in a line, and was told I could return the part at the reedley store so I didnt have to commute (for a return) even though I bought it at the selma store. GREAT JOB ACE HARDWARE OF SELMA! VERY SATISFIED WITH...

They are normally very nice and cordial here. I'm hopeful this was just a fluke. However, the new fridge freezer that was sold had a good sized dent in it. In addition, the freezer didn't work properly. Unfortunately, the dent issue has yet to be resolved. Ample time and communication was given but it hasn't been dealt with. I suppose I would be weary when purchasing any bigger ticket items here. Such as; refrigerators, freezers, washers, dryers, barbeques, etc. I am a bit disappointed by the experience in attempting an elderly family member in getting this resolved.

Edit: In response to Ace Comment. They should be aware as they said they would return their call regarding the issue. But never did. This was a few months ago. Unfortunately had to change this to a one star as the experience has gotten even worse. Avoid this place...