Real Gem Jewelers — Local services in Shakopee

We picked this place because of the reviews; I now believe they are only so well reviewed because the owner does whatever they can to get bad ones like ours removed.

Left my wife's ring with them to have it resized and the 2 bands soldered together on Oct 21st with it to be completed on Nov 3rd. for $125. During that time they had it they called us to confirm it was ok to remove the stones since they were "cubics" that could not take heat and would be an additional charge of $25. This was not true at all, the stones were supposed to be moissanite. While those still can't take heat, we asked them to test the stones and confirm that they were in fact moissanites. We were now concerned that the ring we had purchased was not as advertised since the sizing was almost a size larger than what was ordered and now there was a possibility that the stones were incorrect as well. They said that they couldn't because, "the tester was broken". My wife went to go get the ring when it was ready. When she got there she noticed that the rings were misaligned and there was quite a noticeable gap on one side of the rings. She asked the clerk to take a look at it and see if she noticed it as well. The clerk tried to gaslight her, saying she couldn't see it and tried to get my wife to agree with her that it wasn't an issue and that the jeweler hadn't touched that part of the ring. Which was confusing to us since they had called us to confirm that he could take all of the stones out to resize the ring. My wife was persistent that it was an issue and it needed to be corrected. The clerk finally relented and agreed to send it back to have it fixed. Now the new estimate to get the ring back was Nov 17th. A week goes by and we get another call from Real Gem saying that they had our ring and that there was nothing the jeweler could do to correct the issue. Even though during this entire process they had been telling us everything to the effect of they had the best jeweler ever, and that he, "had been in the business for 40 years". My wife is very upset at this point so I go to collect the ring by myself on Nov 10th. The following Monday I called Real Gem and asked to speak with the owner, Duane, and see if we could sit down and talk about what had happened and what could be done to correct the issue. At this time my wife had left a scathing review on Facebook and Google detailing our experience. Duane and I sat down and spoke for about 45 minutes. During which he said, "he was willing to do what ever it cost to correct the issue" and, "work with us to make sure we were happy", BUT my wife had to take down her negative review. That any help we would get to correct the issue they created would only happen if we took down the bad review. Whether that be sending the ring back to their jeweler or a refund. At this point we were not confident in the jeweler's ability to correct the issue. So Duane agreed to let us think about what we wanted to do and get back to him. Today I called Duane to let him know that we would like our money back and we would simply take the ring to another jeweler to have it corrected. That we would be willing to correct the areas of the review he had issues with, areas that he said were "incorrect embellishments". To which Duane responded with he wasn't going to give us our money back because, "he didn't want to." He continued to try to gaslight me, saying that he had given me 3 days to respond and that I hadn't said anything so the offer was no longer valid. To which I told him I had the entire conversation recorded and that was never discussed or stated before I left their store. When I called him out on this he then tried to backtrack and say he would want think about it and get back to me. At this point I told him I was just going to file a dispute on the transaction and it felt like he was trying to take advantage of us just to get a bad review removed. To which he hung up on me mid sentence and has since blocked both mine and my wife's...

My now fiancé stopped in a few months ago after having a horrible experience with an online order of an engagement ring from a big name diamond retailer. My fiancé wanted to propose on my birthday, and was unable to do so with a ring, and we were devastated when they said my ring would be on backorder for MONTHS without explanation after weeks of waiting for it to be delivered. A lot of tears were shed. My fiancé cancelled his order and decided to stop by Real Gem as it was local and had good reviews. He explained our situation and wanted to pick out something that he ideally could take home that day if possible. The staff were genuine and honest, they did their best to help him out and went above and beyond to help him pick the perfect ring on such short notice. He ended up finding something he liked even better than the big name sites and went home with it that day! I'm so happy with my ring, and I will happily be giving them more of my business in the future! Thank you so much for saving us from an engagement ring fiasco! We can't explain how glad we are to have...

I’ve always had wonderful experiences here. I’ve bought a ring, had had watch batteries replaced, ordered a new band for my old watch, and most recently bought a new watch. Beth was so kind when she explained why my beloved old watch couldn’t be fixed. It came down to it just being a cheap watch that they can’t even get parts for, but she was very tactful about it. While it really sucked to have to accept that my Grandpa’s watch that I’ve worn every day for years isn’t fancy enough to be fixable, she was very respectful of its sentimental value. I decided to look at other watches that day but didn’t feel any pressure to buy anything. I came back a few weeks later and picked out one...