Victory Chrysler Dodge Jeep Ram — Local services in Shallotte

I could talk talk in depth for quite awhile about Victory, but I'll sum it up,. I've worked at dealerships and am ASE mechanic, so I figured going in here for the first time that I would be a thorn in their side, picking apart everything, from possible stories on cars owned by little old ladies, to vehicles used only on Sundays to buy doughnuts . This place Victory CDJR , puts an end to the dreaded verbal boxing matches that I have always associated with the purchase, the service, and anything that I've ever needed to address on a newly owned vehicle. When I set foot into their building, a man ( now known by me as the manager Reza), said that " they would make dealing with them in any capacity, a pleasurable experience for me" ( I thought to myself, there's no way that'll happen, because it never had in my past visits to other car places) I stand corrected, and now here, ( finally right!) you can get the brief list of my dealings with Victory.. I bought ( that day!! ) a gently used vehicle which was mint, they all there from sales to office staff, helping me through the process, as if I was their first customer, when the vehicle came around from out back, where they addressed any little cosmetic issues that I tried hard to find, it was as if it were new!! You can never forget that experience, and upon the 2 years since I've had it, I've brought it to them for my service work and a little warranty work ( factory recall) , the service department , again, like sales, was if I was their only customer, very personable, addressed my issues, and listened. After about 6 months I had planned another maintenance service ( I strongly suggest looking into getting the Car Doc program it's worth it,!!, I'm done with doing my own work, or keeping up with the lubrication requirements of newer vehicles ETC) ... I figured that " my newness as a customer " probably has worn off, and my sale was a past memory to them all.. But nope, not the case,!!! just as if I had walked out of there yesterday, things were the same, great all the way around!! Flash forward to 3 days ago.. my plans to move back north, involved me possibly getting a new truck, trading my beloved SUV, ...I had thought about it in the past, but the cost of vehicles in general had me looking for another gently used, but after passing a dealership near my home, which happend to have one to my liking, I made a call as I passed to that dealership, and just their attitude and lack of knowledge really reminded me how much that Victory was above and beyond others in all other ways. That other dealership sent me 15 texts that evening trying to get me there to " talk" and test drive a vehicle, I was so mad ,that I actually thought about going new at that point, if I could swing it, I immediately googled Victory ( it was late) in Shallotte, and sure enough, they had 2 Ram 2500 4x4 with the Cummings diesel, and now the factory had rebates which put it in my budget!! I dropped the phone three times dialing Victory the next morning I was so excited. I bought that truck and am glad I could do it from them, . I am telling you this, from every aspect of my dealing with this place, and it's people, they have not disappointed me, I honestly am thinking strongly, that if we need another vehicle ( new or slightly used) , I will take the $100.00 one way, 900 mile air fare to buy from them again, because Victory CDJR has ruined me for other dealerships, others are not in their class, I wish that the large ones that had employed me in the past had their values. My thanks go out to all of them who've I come in contact with, and in NO way shape or form , has anyone asked me to write this, compensated me in any way, or done me favors to say " nice things" about the dealership. They have all earned it.. friends, not, salesmen etc.. THANK YOU VICTORY...

Extremely Disappointing Experience - Unresolved Issues & Dishonest Sales Tactics

I brought my Jeep in for a radio issue, which I had already confirmed with Uconnect was just a simple software update. After weeks of back-and-forth with Uconnect, I was finally told that the system was showing me as the owner, and once rectified, the update would be available for download. Unfortunately, by the time the system was updated, there was no update available to download, and I was advised to take it to the dealer for the update.

When I arrived at the dealership, I explained my situation. The service advisor initially agreed it was likely an update issue that had been interrupted by a dead battery, but after the tech never even looked at my Jeep, I was told my radio was “bricked” and that it couldn’t be repaired. Instead, I was aggressively upsold on a $2,000 replacement radio. This is despite the fact that Uconnect had confirmed that it was just an update issue they see all the time.

My main goal when visiting the dealership was to have my rearview camera fixed, which is especially important due to my military disability. I have limited range of motion due to injuries sustained overseas, making it hard to check my surroundings the same way most people can. The back-up camera is essential to my safety, and I made it clear that this was my priority. Yet, the advisor was more focused on upselling a new radio, completely ignoring my actual needs.

I decided to also get an oil change and tire rotation while I was there, as I had scheduled it over the phone. However, the advisor made a point to tell me it would be extra to rotate my larger tires, which I didn’t mind, but I made sure they rotated all the tires, including the spare. This wasn’t done last time, and I had specifically asked them to make sure it was rotated this time. They assured me it would be noted. When I got home, I noticed the spare tire had once again been missed.

The price for my oil change also ended up being more than I was originally quoted, and it took the manager and advisor 10-15 minutes to sort out the issue, which was incredibly frustrating. At this point, I just wanted to get home and figure out what was going on with my radio.

When I finally got home and called Uconnect again, they clarified that the message flashing on the screen didn’t mean the radio was bricked, contrary to what I was told at the dealership.

I was then contacted by the dealership’s customer service rep, who tried to manipulate me into leaving them a positive survey score. He wanted me to leave all of my complaints in the comments section rather than addressing them directly. I found this to be highly unethical. He also told me that he’d update my account about the tire issue and get back to me regarding my radio, but I never heard back from him.

In fact, when I left, I went directly to the dealership to leave a message for the GM and ask for his contact information. I still have not heard back from anyone. For a place that sells luxury vehicles, their customer service is nonexistent, and I was left feeling like my concerns were completely ignored.

In conclusion, this was an incredibly frustrating experience, with issues not being resolved and attempts to upsell me on an expensive radio replacement that wasn’t even necessary. I’m extremely disappointed and would never recommend this dealership to anyone based on the lack of professionalism, dishonest sales tactics, and complete disregard for customer concerns.

Pictures added to help review do better. That...

would not even recommend one star. Worst vehicle purchase i have ever made and paid over 60k for a 2018 Ram 2500. Not complaining about the price Only if I had gotten what i paid for. Was sold a factory certified vehicle and was later discovered that it was sold to me with aftermarket lift , shocks and springs. After only a week of having the (factory Certified vehicle) i was hearing a grinding noise in the front end. Took it in and it was discovered that it was missing spring bushings. Should this not have been discovered during the 175 point factory certified inspection? They replaced the spring bushing, still had the grinding noise. took it back a few time and no solution. after about the 3rd go around, they decided to replace the front shocks. it took over 6 months for the shocks to come in. Replaced the shocks...still has the same grinding noise. In the mean time, i also have a coolant leak. Again, developed very shortly after the vehicle was purchased. Long story short, 2 years later and i still have the same coolant leak. Back to the shock issue and grinding noise. After several attempts of bringing it in to be looked at, Victory decides to take the truck to a specialist who determined that the aftermarket shocks were too short and that was what was making the grinding noise. Victory did agree to replace the rear shocks, i am currently waiting on them to come in. Been over a month so far. So while i am waiting on the shocks to come in, i get home one evening and happen to look under the truck and discovered that my shock was front shock was just dangling. I take a closer look and find the the shock mount has been completely torn off. Not rusted off...torn off. I imagine from the shocks being too short and not getting the correct travel. Now Victory has decided they are no longer responsible for the vehicle as they are the new owners and did not originally sell me the vehicle 2 years ago. Even though they had been honoring the issues over the past few years, only difference is now my extended warranty is expired. They hold no accountability for selling me a factory certified vehicle that was not actually factory certified. I would not recommend buying anything from this group.

Reply:

Thanks for telling part of the truth Tyler. Victory Chrysler Dodge in Shallotte NC did indeed sell me the vehicle and has been doing the work since day one. you only supported me through the tenure of my warranty that i paid for. After that ...i am on my own. even though i am still having the same issue that i had since day one and was never remedied under the warranty. this is a terrible way to do business. in your excuse for not fixing the vehicle you stated that you were not the owners when i purchased the vehicle, however my paperwork states Victory Chrysler Dodge you're still doing business as Victory Chrysler Dodge, there was not a disclaimer in the contract when we purchased the so called factory certified vehicle that warranty work would be null and void if a new owner took over. The work would have been included under the remainder of the factory warranty since this was sold as a factory certified vehicle, so one would think that the repairs would be honored under that warranty since the repairs have not been remedied since the very beginning no matter who the owners were, it was a factory warranty! Terrible way to treat...