Klutch Cannabis Dispensary Lorain — Local services in Sheffield Township

The Citizen by Klutch - Elevating Care and Quality in Cannabis Services

Nestled in Lorain, Ohio, The Citizen by Klutch is a testament to the evolution of cannabis care. Renowned for its commitment to excellence, this dispensary exemplifies a harmonious blend of expertise, innovation, and patient-centric service.

The defining feature of The Citizen by Klutch is its knowledgeable and caring team. Each staff member embodies a wealth of expertise, guiding patients with a profound understanding of various products and their potential medicinal benefits. They take the time to listen, understand individual needs, and provide tailored recommendations, cultivating an environment of trust and personalized care.

The ambiance within The Citizen by Klutch is one of modern sophistication and warmth. The well-designed space offers a welcoming environment for visitors, creating an atmosphere of comfort and ease. The layout is meticulously organized, ensuring easy navigation through a diverse array of high-quality cannabis products. Each item is rigorously tested for potency and quality, catering to an assortment of medical needs, promising reliability and consistency.

Furthermore, The Citizen by Klutch isn't just a dispensary; it's an educational hub. The establishment offers resources and consultations to empower patients with knowledge about different strains, consumption methods, and the potential therapeutic benefits of cannabis.

In conclusion, The Citizen by Klutch is a pinnacle of excellence in the realm of medical marijuana dispensaries. With an exemplary team, a modern and welcoming atmosphere, and a premium selection of cannabis products, it stands as a testament to superior service and quality care. For those seeking not just products but an enriching, educational experience, The Citizen by Klutch serves as a leading destination for comprehensive...

We found Klutch Dispensary in Lorain Ohio quite by accident. It turned out to be a great discovery. As a Vietnam-era veteran and medical marijuana card holder, it has been quite challenging to locate a quality and consistent dispensary in Northeast Ohio. Far too many games are being played with politics and the industry in general, but that changed with Klutch Dispensary. Customer Service is "Excellent" as is the Online Ordering process. Yes, like anywhere else there are those occasional hiccups, but with Klutch's customer service, they are polite, courteous, and respectful which eliminates any negative concern with hiccups. Next is their selection which easily compares to other dispensaries, but Klutch goes even one step further for the Veteran. They allow the Veteran Discount to be stacked on top of the Veteran's Day Promotion which is not found in the other dispensaries. Summary: Great Customer Service, Polite and Knowledgeable Staff that assist and explain virtually any question we've ever had, and finally their "pricing" is definitely the best we've found. We have recommended Klutch to well over 30 seniors we interact with who have Medical Marijuana Cards. It is always a pleasure to receive a Thank You from them after visiting Klutch and thanking us for saving them additional money. We highly recommend Klutch to anyone within Lorain and surrounding cities in Lorain...

My experience at this location was completely unacceptable. Supervisor Sarah (who refused to provide her full name) and security guard Brendan were both unprofessional and hostile.

I had an issue with my caregiver card, and instead of handling it professionally, Brendan immediately became confrontational, falsely accusing me of buying for myself. He then escalated the situation—yelling at me, becoming aggressive, and even lunging toward me as if he was going to hit me, all in front of other customers. I have my own valid card and active recommendation, so his accusations were completely baseless.

When I tried to file a complaint, Sarah refused to let me do so privately and did nothing to address Brendan’s behavior. Instead, she allowed the situation to continue without any accountability.

Even worse, I was told, “If you’re not white, go to Rise.” That alone speaks volumes about the culture at this place. Looking around, I saw no diversity among the staff—a clear reflection of their priorities.

I will be escalating this to the GM (though I have little faith in change) and formally reporting it to the pharmaceutical board. No customer, caregiver, or patient should ever be subjected to this level of aggression and discrimination. The behavior I experienced was not just unprofessional—it...