Parts Authority — Local services in Lorain

My 23 year old pregnant daughter went in today 10 minutes before closing, which I guess can be irritating but if definitely NO reason to treat her so poorly and not to offer ANY assistance to purchase the proper items for an oil change on her car. They didn't offer to go out to her car and look under the hood to help or look anything up for her, just continued to talk down to her and make her feel stupid. She was out there on this 83 degree day 6 months pregant (crying) looking under the hood trying to figure out what info they needed. Sad! Unprofessional! Auto zone may be more expensive UT clearly you get what you pay for because their customer service is excellent, you have great prices but clearly your customer service needs alot of work!! I am...

Be cautious and stop buying parts from here. I purchased an alternator 2 weeks back, returned the core for a refund and unfortunately the new part failed. Went back to do an even exchange and because I didn’t have the original receipt they would not do it. They would not even accept the cc statement. The customer service rep goes “sorry that’s how we roll here”. Parts Authority doesn’t even keep purchase records on file but wants you to provide them with all of your information, hmm wonder why? Basically they are selling defective parts and not providing replacements or refunds. Stay Away!

Update: after posting this review and receiving a reply Rick took care of the issue and swapped the part out with a new one....

I used to like this place till about 6 months I got a part then another bad part ! Well that wasn’t what pushed me away ! I buy thousands of dollars of parts here each year ! I called today to get a price spike with rick ! He wasn’t happy to know I was gonna price match then ! Well 20 mins later they told autozone that they can’t even get the parts after telling me 28 each and ten for shipping ! Well I call back get rick again he has a total attitude about about them not getting the sale ! Ended up talking to a chase ! Same thing not helpful! He is supposed to be the boss of this place ! Long story short them making 3 bucks off of brake hoses is costing...