Prosser Towing LLC — Local services in Shelbyville

Buyer Beware On 1/9/22 my daughter had an accident just West of the George Dickel Distillery. Prosser Towing arrived on the scene and told me that the car was not driveable. He then told me that it would be $425 to take it to my house which was only 7.5 miles away. After he dropped off the car and ran my card for the $425, I started the car right up and drove it around the block. I did give them an opportunity, via their website which they must not check, to make amends before this comment and got ZERO response from them. I sure wish another towing service had arrived that day. *Updated from Prosser's response- their driver did tell me it was not driveable, he did charge me $425 no matter how they want to write up the bill and I submitted the complaint via their website (I guess there is an extra charge for them checking their website communication). Also, since they say they didn't know anything about it, I can believe that because I guess they feel comfortable charging the rates they do because most people won't share the issue via social media, websites or with friends...

Russell from Prosser Towing was absolutely amazing and I would recommend him to anyone who needs a tow in Tennessee! I have so much immense gratitude for the way that Russell and Garcia took care of me in a situation of dire need. I was stuck on 1-24 in a very unsafe situation, and after hitching a ride to the nearest WalMart, Russell went out of his way to pick me up from the WalMart and drive me back to my car, get my car towed to the tire center, and even went above and beyond to make sure I was home safely after the fact. He was a calming presence and really made me feel safe and cared for in a stressful moment. Thanks for everything, Russell and...

My car died on 41A between Shelbyville and Tullahoma. RUSSELL, driving the Prosser Towing truck, came up behind me, saw I was in distress, and pulled in front and started loading my car on his truck. But before he finished he was walking me to the safety of his truck. A couple of TDOT workers appeared and managed the traffic. My friend came along and Russell walked me to the side of the road and helped me into my friend's truck. He then, very quickly, got my car secured onto the tow truck and he brought the car to my home. What a Godsend! He came at exactly the right time and was so concerned with my safety, and then my car. I am so very...