AutoZone Auto Parts — Local services in Sheridan

A huge THANK YOU to John and Christian at AZ-Sheridan WY location for helping my family get back on the road safely! For context, we have a big family and experienced electrical failure in Crow Res area (no businesses open, no help for miles) on our 2019 Tahoe while driving from Idaho to Texas. We made it to Sheridan and limped into Autozone. Christian was able to diagnose battery issue, John identified alternator issue and had 1 in stock. John is incredibly knowledgeable and was able to provide me with the right parts and loaned me one or 2 of his personal tools to allow us to swap everything and test. Upon testing, we were good to go. John then took a step further to make sure no breakdowns would happen and tested a few other items to ensure we were good. This attention to detail and above and beyond service level is rare today and these guys hung in there with us, even for a few minutes after closing time (it was a Saturday night) to ensure we were safe and good to go. Cant thank them enough, as a father and leader in my business, these guys went above and beyond. Thank you, John...

Driving to Billings and back I noticed the gas mileage was really poor. My son suggested the air filter probably needed to be changed. Upon returning from Billings I stopped at Auto Zone. I purchased the filter, and Dillon offered to install it.

My year and model necessitated removing screws and engine cover, so it wasn't an instant fix. Dillon was so courteous and his professional was outstanding. The filter indeed was filthy which means the shop changing my oil has not been also checking the air filter!

Even though I've done business with this store numerous times in the past, I have used other auto parts stores, as well. Never have I received the same level of customer service as I have with this store! I am convinced that this is the auto store that I need to commit my patronage to. Thank you,...

Autozone refused a refund 5 days after purchase on a defective item.

Purchased a battery maintainer/charger on Jan 12th, it was defective and never worked. Even when plugged into a fully charged battery it showed the battery as dead. Took charger, orginal packaging, and reciept back and we denied a refund and told I needed to contact Noco for warranty since the item had been "used".

Autozones policy on the back of the recipt states to return defective products within return period, yet I was deined a refund and told my only option was to do warranty claim with Noco and "they would make it right". I clearly do not want to do a warranty claim for a item that never worked. If the product is 'used' it can not be returned? How would you know something is defective if it isn't tried? Horrible...