A couple of months ago, I had a failed limit switch on my furnace, went to my local dealer and they only had 1 (my furnace has 2), sold it to me for $35. I called around and got ahold of Anthony at Accurate hvac and he had one on his truck. I drove over there and he gave me the sensor for free. I was really impressed with this move. I talked to him for several minutes about the furnace and I knew more was going on but my wife and I wanted to hold off until spring where we planned on doing the A/C, furnace, and hot water heater (they are all 23 years old and need to be replaced).
A month and 1/2 goes by and the furnace is now growling because there is a crack in the heat exchanger and it is not pulling the flames 100% into the furnace but I could still make it work. Called Accurate out to look at it and we all agreed, it was time for replacement and I needed an estimate, no need trying to sink money into it, if we could even get the parts. We discussed our other issues (heat has never been at the other end of the house). We needed to add cold air returns and some ductwork under the house (in a crawl space). Anthony seemed to be a straight forward guy that truly cares and wants to help people with their hvac needs. He also has photos of past jobs and the work looked spot on perfect. He was looking things over when I got home from work and he wanted to meet my dog and he is a Rottweiler. I believe that he is a very good judge of character and it was not even 10 seconds and he was trying to climb on Anthony and kiss him to accept him into our pack. This action just confirmed what I already thought. Then he proceeds to give us the quote and offered us a couple of electric heaters to use in case the furnace goes out (even if we decided to go with a different installer which were his words) and then does not charge me for a service call because he did not fix anything. I was shocked by the generosity but I still wanted to discuss it with my wife in private. We called him the next day and ordered it. He stopped over the next night to get credit card information and he dropped off 2 electric heaters and did they come in use. Friday December 23rd it is -16 degree windchill and the furnace totally goes out, The computer board is totally shot and nothing is even trying to start.
Install is set for Monday January 2nd so we have to tough it out for a week.
The crew showed up and got right to work. They were all very professional and easy to get along with. I felt sorry for Tom as he had to answer all of my questions but he definitely knows what he is doing. All of the guys were great and conducted themselves very well. They got done and the workmanship is perfect and I could not be happier.
Everything has a 10 year warranty but somebody has to look it over every year for the warranty to be good. I totally understand this and I am good with it. We signed up with Accurate for the yearly services. This group of people really care about doing a great job for you. It is a small business (not a corporation) that is located in a small town with small town values and excellent service. Being over 50 now and dealing with people in service, I am not real keen on the idea of having people over. I trust this company and they will continue to get my business. I cannot say enough about all of them!!!!
Give them a try and you will be writing a review just like mine.
Update on 2-12-24. A little over a year later and everything is going great. Our new hot water heater stopped working and the fault code said “exhaust blockage” (1-20-24). Lindsay was out on 1-8-24 to perform the HVAC clean and check. Everything was in perfect working order. Accurate sent Alex out to look at it and there was ice build-up in our vent. He had to climb on our roof which was ice covered and get the blockage out. Alex was great and got us back up and running. I never received a bill for this service. This is the type of company that has restored my faith in companies that provide excellent customer service and truly care about the people they are providing...
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