CVS — Local services in Shrewsbury

3/15/25: since you can no longer call CVS and talk to a pharmacist, you can only call them and leave your telephone number and they say they will get back to you in an hour. It is now three hours, and no one has gotten back to me outside of a text message at the one hour mark that said ‘will call you shortly’.

This CVS has been one star in my view for years and nothing has changed now.

7/3/20: Of course this is CVS we are talking about, so the problem from 6/23/30 is not resolved yet.

After I visited CVS on 6/23, I got a text from CVS saying my corrected prescription would be ready and could be picked up on 6/29. Even though they just gave me a prescription for the wrong dosage, this is a different prescription The corrected prescription (which for some reason CVS decided to fill at an incorrect dosage) could be picked up on 6/29 as the insurance company would not approve it for release until then.

So I went to CVS today to pick it up. Was it ready - of course not. Was there a record of it - no, of course not.

I just finished speaking with the CVS Shrewsbury pharmacist who gave me a completely different story from the drive-through window person. They still do not know why they gave me the wrong prescription dosage, but if I wanted to I could pick the corrected one I could do so tomorrow, July 4, which they say is the new date the insurance company will allow her to be released.

Happy holidays from CVS!

6/23/20: Latest problem - this time the prescription was filled but at the wrong dosage.

I paid for my prescription, and when I got home I saw the dosage was incorrect. I am called back CVS and said they would immediately refill my meds and I would hand in my incorrect bottle for the correct one it, but that didn’t happen. Instead, I got a text message saying ‘your prescription is too soon to be refilled’ and I can’t pick it up for another week, even though it was just refilled, though at the incorrect dosage.

Anyone who gets a prescription refilled needs to check to make sure everything is the same as last time, usage is the same, the shape and color of the pills are the same, anything you can easily check because you just never know what you’re going to be handed.

Horrible service. I came by the drive-through window this morning to see if my prescription was ready and whether I could get it a day early since I had lost a couple of pills down my sink. The lady at the window said it would be fine to pick it up a day early, there would be a note if someone else was there, and to come by in a couple of hours. This afternoon when I checked in with them, a different person said there’s no record of any request from me, and they do not let pills be released early under any circumstances. This is a lie of course, since they have done so for me a couple of times...

I had a terrible experience with the Pharmacy staff getting my prescription correct. The technician was not very knowledgeable and conveyed the wrong information to me and to the pharmacist (stating the wrong prescription name etc) which confused the problem even more. The technician did not have any suggestions on how to help me so I offered to call my doctor's office for clarification and I stepped out of line to do so. I was on the line with my doctors office trying to sort it out and she made no effort to help me even though I signaled to her that I had the doctor's office on hold for her. She ignored me so I politely went back to the end of the line (another 10-15 minute wait) It would have been much more effecient if the technician would have just spoken to the doctors office while I had her on the phone, but she said she was unable to speak to her and the doctor's office had to call in herself..... then why did she agree to have me call the doctors office and not instruct me to have the doctor's office call in the first place. The doctor's office called the pharmacist to clarify the situation and it still became a confused mess when it was my turn to be waited on after I thought the situation was corrected. I had to call the doctor's office again. In short, I was there for 58 minutes trying to get a prescription that was called in yesterday by my doctor's office. There was no personal customer service whatsoever, I just felt like I had to fix the situation myself. If it wasn't for GoodRx, I would not come to this pharmacist. My preferred pharmacy staff has great customer service, and they would have called my doctor's office personally and worked the confusion out among themselves without putting me in the middle. So after it got worked out, I still have to return the next day...

Update: After going through all this back and forth, we finally figured out that there was a communication problem. I really give kudos to associate Pam for figuring it all out and setting it to rights. She was awesome! My fault for not wrapping my head around it all and spouting off prematurely.

A family member takes medication for a heart condition. Going through insurance is still $100 per month. CVS told us to get the $10 copay card and they would reimburse us the money. Went home, immediately filled out all the information to get the copay card, was told we were accepted, and printed out the card. Took the card and receipt back to CVS the next morning. Associate had to ask the pharmacist. Pharmacist didn’t even pull up the insurance info, didn’t even know who it was that was requesting the refund. Just automatically said “no.” Said the type of insurance excluded us from using the copay card.

Now, another family member was on the same exact medication, same insurance, everything. We were able to take advantage of the copay card. Told the associate this, and she told the pharmacist. “Don’t know why, but nope.” Called doctor’s office and pleaded for their help. Nurse called the pharmaceutical company that makes the medication, gave them all the insurance information. Pharmaceutical company said we are eligible for the copay card, no problem. Was informed what the pharmacist said and was told that the pharmacist was wrong and if they won’t let us use the copay card, then go to a different pharmacy. As this is just the latest in a long string of problems we’ve had with CVS, am seriously considering pulling all the family’s medications and...