The Vault Cannabis — Local services in Snohomish

Thought I would follow up to an earlier unfortunately negative review, I put it below.. I went back to the store about a week after realizing the owner had responded. No refund, had no idea what I was talking about. It is on you to be persistent to get through to Megan apparently. I did stop by one other time about a week ago on a whim and went inside. All the employees were wearing masks, however 2 customers were barely wearing bandanas, so I did not feel comfortable, but I must admit it was better then my previous visit, at least the employees were wearing masks. I stood in one spot, before I was approached and told that next time I need to stand in a different spot before I can move. No signs got my attention that said this. I waited 15 minutes. I was not helped, but I was approached and told to move to the other side of the 'lobby', people who came in after me got served. Eventually a lady who worked there noticed me and I got served and out as fast as I could.This seems to be kind of a squeaky wheel kind of place, if you are an extrovert you will probably have no trouble. This is a bit of a vent, but I do wish the store felt more welcoming. Also they drop discounts and things that keep regulars coming back. In my opinion the cheap stuff they sell is a bit cheaper the the local competition but its really poor quality and the decent stuff is marked up more then the competition. This review is about me venting more then anything, this store doesn't need my business, they have made that clear, but it is too bad. Even though its the closest shop to me. I now do my best to go elsewhere.

Thomas Kouyeas 1 review 3 months ago- Had been going to them for curbside service (because when I went inside 1 employee was not wearing a mask correctly and the other was not wearing one at all - sure let me buy something from you Im going to stick in my mouth!)...they need to …More 4 Response from the owner3 months ago Hello Thomas, thank you for your feedback. There is absolutely policies regarding masks and I assure you this will be addressed immediately. As for your return that too should not have occurred, please contact Megan at the store,...

My fiance got turned away at the register with cash in hand and product selected because it turned 12:00 midnight. Idk if this a 502 law, company policy, or if the budtender just wanted to go home, but my fiance wasn't very happy getting off work and going out of his way to go to the Vault on his Friday night to be turned away because the clock hit 12:00 midnight. The bud tender was also telling my fiance he didn't have enough time, which was rather confusing he said because he was allowed to make a selection and get cash from the machine all the while he's being told he does t have enough time, but when he got to the register he was told couldn't purchase his selection because it was 12:00 and he could come back at 8 am when they reopened and she was really rude about it. Not good business if you ask me. Maybe they shouldn't have the doors open till midnight or allow people to make selections or use the cash machine if they can't sell it when the clock turns 12:00, all purchases should then be made before 12:00 which would require no one coming in 6 mins before closing to allow time to select your product/get cash if needed and make the purchase before its too late and you've already gone out of your way to get there in the first place. He might take his business else where due to...

The Vault is a mix for me, more negative than positive. I go there 4-5 times a week & what frustrates me most is they NEVER re stock things they run out of, every single kind I buy runs out then never gets restocked & it's been almost 3 months since all my kinds have been out & I'm talking like 6 different companies and strains. They used to have cheap joints but now that all the cheap kinds are sold out they never restock the good deals now all is left is the super expensive kinds. Everytime I ask if they know when they're gonna order more & no one ever knows. & some of the staff are really nice but alot of them care more about talking then they do their job. I've had alot of attitude from both men & women working there & one girl tried to short me 4$!! & when I asked for my change (since she didn't give it to me & tried to rush me out the door) she shrugged & rolled her eyes & almost didn't give it to me until I threw a fit! But on a positive note there's a few workers there who are very nice & the reason I still go there & with the few you couldn't ask for nicer people, they don't make you feel rushed & actually care about getting you what you want but again it's only a few out of a whole crew. They and the fact it's really close to my house are the only reason I...