K & T Saw Shop — Local services in Somerset

Very disappointed. They picked up my Craftsman mower for a repair in September 2023. It was going to need another motor. I optioned to have a rebuilt/remanufactured motor put in it. Since it was near the end of mowing season there was not a big hurry on it but I stayed in contact with them every month through the fall and winter. Whether I stopped in or called they kept telling me they were still looking for a replacement motor. In February 2024 I called. They said they would call me back with information. They never did. In March I stopped in, they said they would call me with information. They never did. In April I stopped in. They couldn’t even find my name in their system. They looked for the mower and it wasn’t even there. There’s no excuse for that, period. A few days later they called me and said they found my mower at one of their other maintenance lots. It was not yet repaired. Over the next few weeks I stayed in contact with them at least twice a week to get a progress report. Finally, ONE MONTH after they “found it” it was done and ready. I paid them for the parts and labor. They delivered the mower to my home. It seems to run and cuts great BUT… it’s not my mower. It’s not the mower they picked up in September. It looks like it. But it’s not my mower. It literally is a different mower. Very similar but not the same year. My guess is they “parted” mine out. This is disappointing to say the least. I gave a 2 star rating on this. It probably deserves a 1 star. It gets two because at least I have a mower. I won’t do business with them again. UPDATE: The mower is hard to start and has become a headache. I am changing my rating to a one...

Here is my experience. We went last week to looks at riding lawn mowers. (50 cut Cub Caddet) Guy came out and we asked for a price and he said it was 2999. But he said hold on I think it’s on sale. He left for a moment and then came back and said it’s on sale for 2650. I asked him how long the sale was for and he said till June 14th. I said can we put a deposit on it now and then come back next week and pay the rest. He said yes and we followed him into the office. He got our information and he asked how much we wanted to put down. We said 600 and gave him that much in cash. He printed us a receipt. I looked at the receipt and it said we purchased the lawn mower 2999 and not the price of 2650 that he said it was on sale for. I questioned it and he basically said he didn’t say that. He said he meant the other lawn mower. We walked out. I got to the car abs cried because I knew we were just took advantage of, lied to and that man was being dishonest. My husband went back in to talk to him. The man said the computer had the price of 2999. My husband said well you said it was on sale for 2650. When our money was asked back by my husband, the man said he could change to the price to 2650. We declined and left. I don’t usually give bad reviews but wanted people to be aware. I have a family member that has bought two zero turn lawn mowers and hasn’t had any issues and that’s why we went there because they were recommended. But we won’t be back: we bought the same mower in...

Excellent results with these people. They have never failed me in my needs or price. Even though I live in Knoxville TN, I call them up for my parts. I don't even waste my time price comparing. Chainsaw parts, hedge trimmer parts, lawn mower parts, I order them all from K & T. Most recently, had a 2017 Craftsman roding mower that quit going forward od backwards. Took pictures of the suspected parts and sent them to K& T. Kevin looked up the parts, told me the cost and had them to me in 5 days. It was the General Transmission CVT and bracket failure. Basically the transmission, ( Most likely from washing the Lawnmower. A Big No No). Parts when received were a perfect fit as always. Can't remember how I hooked up with this place ( been doing business with them for years now) but my wallet is sure glad I did. Thought the parts would be to high to fix mower gand was surprised what the parts and shipping were. My 1600.00 Craftsman lives to see another day.

UPDATE: 20 JUNE 2021 Once again, Kevin at K&T Saw Shop saved my butt. I have a Honda EU2000i Generator that would only run at full choke . Called Kevin to price a carburetor for the generator. Kevin told me this was a fix that I could most likely do myself and he walked me through it. 1/2 hour to 45 minutes later Generator is running good again. Can't remember how I hooked up with these people but for years now, I'm glad it happened....