Manhattan Comfort, Inc — Local services in South Brunswick

It’s a bit interesting to see the reviews. I question the legitimacy of them but nonetheless my experience with Manhattan Comfort has been a bit peculiar. I’m currently still waiting for a bed to be delivered well past the delivery date. When I purchased the bed it wasn’t on back order or anything of that nature. I ordered the bed via a third party so when I called for an update they also could not provide the update because Manhattan Comfort did not provide them with status updates despite the delivery date passing. I personally had to contact MC via their corporate number to get an update. According to the Rep it may have been out of stock; however on that particular day it was showing as in stock and actually sitting in the warehouse waiting to be delivered. Unfortunately, they could not tell me why it wasn’t picked up for delivery. It was finally picked up 5 days ago, but still no delivery or call after almost a month of waiting. Also, what’s interesting is I live in the same state as the main headquarters and bed. Moving forward I will use better discernment and not order from them again nor order from the major chain who acted as the facilitator of this purchase. This is not the first time this has happened with the...

My wife purchased two tall cabinets, two smaller wall mount upper cabinets and two smaller roller cabinets as a retirement present in Dec. 2021. Set them up in the garage in our new home. They worked great until one of the smaller rolling cabinets middle drawer experienced a roller bearing issue making it very hard to open and close on one side. Upon further inspection found one of the ball bearing parts had become inoperative. Upon communicating with Sarah F in customer service, providing information on part required, they are replacing this part for me. Very professional organization and a pleasure to communicate and resolve my issue. In a retail product industry with terrible experiences this was a bright light of proper customer service. Keep up the good work Sarah and Manhattan. 👍

Mar 5 2025 Just a follow up review on the receipt of parts shipped from Manhattan Comfort. Parts were installed and drawers on the cabinet work great. Both bearing sliders were sent for proper operation. Again our very appreciative thanks to Sarah F for her professional customer support & communication throughout. You’re a real gem! Thanks to the staff at Manhattan...

Purchased a Mobile Garage Chest With Drawers. Excellent value for the price. When assembling the one of the drawer slides jammed and drawer bound up. A phone call to their Support personnel instructed me to attempt to remove the drawer and send photos of the slide. I did as instructed and after several attempts to email the photos I again called for support. Agent was very cooperative and offered to email a note so I could reply to send the photo. This was done and a few minutes later I received an email that a replacement slide was on it's way. This occurred within a time frame of two hours. This manufacturer is worthy of high praises for customer satisfaction. Their commitment to resolving my problem was evident at every step of the transaction. I would not hesitate to purchase items manufactured by Manhattan Comfort in the future and highly recommend them as a supplier with customer satisfaction very high on their priority...