Chagrin Valley Music — Local services in South Russell

Fantastic customer service! Seriously. I went to Warren Henry Music in early March to get an idea of available acoustic guitars in anticipation of my birthday. I was drawn to the CPX600, but not in the color at the shop. Warren said he could get it in my preferred color (brown sunburst) and set it up with lower action (just like the one in the store). I was about 2 months away from my purchase and didn’t think much about it. And then COVID-19 happened. As I started to see the dwindling supply from the big box stores in April, I figured I’d reach out to Warren to see what he could do. Within hours of sending my email, his partner, Amy, called me and updated me on the Yamaha supply. It was not looking good. Over the next two weeks, she worked to secure the guitar I was looking for and kept me apprised every step of the way. But it didn’t happen. Yamaha‘s supply was depleted and mid-July was the projected date she could get one in. Perhaps now is the time I will tell you that the big box stores got the shipment of the guitar I was looking and I could get it shipped in days. But it wouldn’t be set up how I wanted and, after all, Warren and Amy easily earned my business by then. So when Amy told me the news, she offered a solution: she set up an appointment for me to come into the store (on my birthday) so I can play some guitars to see if there is something else I’d like. When I got there, Warren already had 6 guitars waiting for me to play (all set up with lower action). It wasn’t long before I found my Yamaha FSX820 in brown sunburst. Super happy with the guitar. Incredibly impressed by the level of...

Asked for a setup on a 3 year old acoustic Cole Clark Angel ($2500). Just did a restring and a “cleaning”. I would have done it myself. Scratched the fretboard and didn't get the dirt out. They have compounds to clean and remove the dirt and grime. You dont scratch it with steel wool. You put painters tape over the frets when cleaning the frets to not scratch. Honestly glad they didn't mess with the truss rod. Anyone who does that terrible of a job cleaning a fretboard doesn't know what they're doing. Very disappointed. Now ill have to refinish the fretboard.

Maybe lessons and equipment is fine, but dont let them service...

A few weeks ago, I brought my guitar into Chagrin Valley Music because the action was way too high and it wasn’t comfortable to play. Their luthier, Mike took a look at it, explained exactly what needed to be adjusted, and had it playing like new within a couple days. Not only was the setup spot on, but he also cleaned it up and even restrung it. The attention to detail and care they put into their work is something you don’t find everywhere. I won’t take my instruments anywhere else—these guys really know...