Waste of time and money.Paid full price but did NOT receive all services agreed upon. Agregious disregard for the value of my time. And even then, the service that was rendered was slow and done incorrectly. I cringed watching the shop boy, not a mechanic, tighten the lug nuts on my aluminum alloy rims with an impact gun (not even a torque stick on it... at a TIRE shop!?) He maxed it out on every nut. That's too tight for most rims and compromises the integral strength of the rim. He also did not use a constant star pattern to tighten the nuts but rather simply started on the top and went around. This is good way to damage any rim but, especially aluminum rims. Additionally, it is a safety hazard. Many wheels intalled this way have come loose or staight up broken off while the vehicle was in operation. That was the rotation and balance I wasted almost 45 dollars on. My problem was actually worse when i left this place. Now, instead of a car that had a vibration at 55 on up, but stayed straight on the road. I had a car that pulled to the right and vibrated at all speeds. Of course I didn't know that until I finally just left with a full bill and partial poorly done work was completed. After almost 2 hours there, my car was still waiting for an alignment check. Just a check, not repairs. One lift occupied but an immobilized vehicle waiting for parts to resume work. The other, a truck that had been checked was still a running moveable truck that would stay there until ALL, at the moment unauthorized, repairs were completed... Completed! ARE YOU KIDDING ME?! I am a trained mechanic with a certificate and 4 years experience, currently taking a break. No shop ties up a lift while they wait for customer authorization and parts. Not when they could be selling more services to the next customer with a simple 10 the 15 minute inspection. While they wait for authorization and parts that might be fast, might be slow, might not be in stock, the parts shop might be busy, half your staff is at lunch etc, etc. They could have run the check on the car accessed the necessary repairs and scheduled an appointment for necessary repairs or even an alignment after I completed the repairs myself, as I accidentally said I would up front. I knew it was bad (the suspension damage), the alignment check would have told me how bad and would be able to discern damage that you need to have a car on a lift to properly check and would to upsell services and parts if you knew your job well. I don't think any actual certified technicians work here. I didn't notice a single ASE certification on the wall. Should have been a sign to turn around and walk out. I see many positive reviews here, as a professional in the field, I was sorely disappointed. In the end my car never saw that alignment rack because I was told the wait was at that point indefinite. I had seen a car or two pass mine in line although I called before ever showing up there. I was not told the only efficient way to have my car serviced was if I had an appointment or that my phone call did not earn me a place in line or even the start of service did not get my car in line for the rack. Perhaps, it's better that I got my car out of there sooner rather than later. Still, full price for half the service, lots of wasted time and not even an offer for an appointment to finish what they started. I took my car to firestone where the TECHNICIAN showed me the damage to my wheels from the first guys impact wrench and took the last two wheels off in front of me to prove the damage was not his doing. And found just under 2500 dollars worth of repairs shocks, struts, most rubber bushings and a damaged rear axle. Some of it routine like the shocks and struts. The axle was damaged when the retread came flying off a semi and tore though the underside of my wife's car on the 2 lane highway in the middle of nowhere. Some of this work I will do myself some i will hand off to the techs at Firestone, NONE will ever be allotted to Alberto's again. By the way, soy puro Americana, pero soy...
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