Kroger — Local services in Southfield

"Nobody here can help you"- response from the person behind the customer service counter. This is the worst Kroger I have ever been to. My first Kroger experience was after I moved to Atlanta back in 2011 and the stores were a delight. I moved to this neighborhood in 2017 and was expecting a similar experience. This store is a dump (aside from the Pharmacy which always provided me with excellent service- that's actually what the extra star is for). I often walk into the store and there are no carts available except for broken ones...how broken is determined after a few feet of walking with them. Then I need to go outside to find a cart and often times they are broken but I don't learn that until it's on a smooth service inside the store. Even for the quick shopping trips shopping baskets are rarely available and I need to walk from register to register trying to find a basket. The store itself is gross, and with many empty shelves. It was like this pre-COVID and it's still like this. Given the opportunity I will drive to a different Kroger 3 miles away or another 4 miles away, but should I really need to? Today I was actually shocked by the response received by the person behind the customer service counter. There was a refrigerator case in the back of the store that usually holds several meat-substitute products that was completely empty this morning like it is broken. I walked up to the customer service counter to ask where all of those products were moved to. The counter agent replied "Nobody here can help you". Please Kroger Management---do something about...

This was my FIRST time visiting this store. It was close by As I needed a birthday cake already made. As soon as I approached the entrance door I smelled rotten meat 🤮🤢. The smell was HORRIBLE!! Thank God the bakery was right at the front door!! I wasn't sure if anyone else was smelling what I smelled so I frowned at another customer. The lady then said "oh you must smell what I smell" I said "oh my God! I am about to puke. This is my first time in here!🤢" I then saw the bakery worker and asked "are they slaughtering the animals in the back?" She replied no, it's the outdated meat in a tote that has to be picked up by an outsider" I said "I just wanted this little cake and a name put on it...but that's ok" I then began to look at other customers faces to see their expressions. The smell made me feel nauseous! I walked briskly so as not to run (didn't want anyone suspecting me of stealing) to self check out. I just wanted fresh air. I am unsure when whomever was supposed to come get the rotting meat, but this was so UNACCEPTABLE! Ugh, don't think I'll be returning to this location 🤮🤢😞😬. When in the area I'll just drive a few more miles to a cleaner air...

It's noon, 2/9/18, and it's a blizzard outside and will be for 3 days, so I chose Kroger out of convenience since it's right by my house. I didn't have any trouble until I went to the self-checkout where I was unable to purchase a six pack of beer due to a temporary driver's license. The employee was polite and brought the store manager over, who barely even looked at the license and said I could not purchase the beer despite my age being over 21. This was irritating because I just renewed my license within the last week as SOS, so I'm waiting for my actual one in the mail; the temporary one is valid until 4/26/18, which I tried to explain but she walked away. I have bought alcohol with this temporary license at other Krogers, as well as Meijer, and liquor stores, since renewing my ID. If it weren't for the blizzard and horrible roads, I probably wouldn't have cared. But this meant I had to drive elsewhere to get just a six pack of beer for watching the Wings game later. A temporary license is a valid license. I will continue to...