Foothills Pediatric Dentistry — Local services in Spartanburg

I can not recommend this practice unfortunately. The initial visit and procedure went well. After that dealing with this office has been a nightmare. I am absolutely not a confrontational person and I hate when people are upset with me. :( I am disappointed that I have to write this review. Due to complications that resulted from my daughter’s procedure my husband asked for Dr. Bozard to fill out FMLA paperwork to approve 1 week of UNPAID time off work. We then had a miscommunication with the office. :( We were told Dr. Bozard would fill out a letter. We assumed it meant the paperwork. A week later there was no paperwork and through calling the office found out that the letter they referred to was a basic one day work excuse for the day of the surgery. I called to explain our situation and Chrystal was extremely rude to me on the phone and ignored my concerns. Thankfully my husband’s boss approved the time off and my husband didn’t lose his job (which was the concern and why I was crying on the phone). When asked to provide feedback for their office (they sent me a text) I sent it privately instead of posting publicly. I received a rude response from them saying “I’m sorry you feel this way...” Then today my 6 week old had her 2 week follow up for her procedure. My husband even took time off work to drive an hour to be there thinking we would see Dr. Bozard. Nope. We were ushered back to a room where Julie asked how things were going and when I tried to tell her how difficult things have been she ran over me. She cut me off and did not let me talk. Julie quickly snapped pictures while Joy held my baby’s head. I asked if we were going to see Dr. Bozard and she said no and quickly sent us on our way. I later talked to several friends who said Dr. Bozard DID come in to see their child at the 2 week follow up. I called the office and asked Kim if I could speak to an office manager. Joy called me back and let me talk and go through the entire story. I apologized for the miscommunication about the paperwork. I explained how we were treated that morning before she finally told me that she was the one in the room with us this morning. I explained that my 6 week old should not be receiving inferior care just because their office was mad at me over a miscommunication about paperwork. Instead of being kind she was rude. Instead of apologizing she excused every single concern of mine. All I wanted was kindness from ONE person in that office and an apology for how we were treated. I got nothing but rudeness and complete dismissal. I just can’t believe that so many people from this office have been so mean over a miscommunication. I tried to make everything right. I didn’t want to leave on a bad note. Sadly, I will never recommend this...

We came to this office for a consult about a tongue and lip tie laser procedure. Dentist agreed that it needed to be lasered and we brought our referrals and all was good to go. The hygienist looks over his mouth and says “His teeth look good! I don’t see any issues.” Dentist comes in to check over his tongue ties etc. and asks if we want to see if he needed any dental work done while we were there and I agreed to do X-rays. Well, they came back with this extensive itemized list of work that they say he needs done. I questioned it all and was told by the dentist and the assistant that it really needed to be done. They wanted to pull my babies front teeth for “cosmetic purposes” and I declined. They told me to think about it and that at least one of them had to go because it could be abscessed. We’ll let me tell you! I knew they were wrong because we had kept up with his dental work, and so I got a second opinion. Fast forward to his appt where I just wanted to get his ties lasered! The dentist and his assistant literally told me that if I didn’t get the dental work done they wanted for him that they would refuse to do the laser treatment that I came in for. So basically they seem to me like they are money hungry! They are the type of dentist office to try and nickel and dime you for every penny you have. The second opinion I was able to get didn’t even mention any abscesses whatsoever in fact those teeth in question were never even brought up. And by the way they were the same X-rays! Be aware of this office and think carefully because you don’t get the teeth back that they pull to make money from. My poor baby about got his front teeth taken and some molars for money. I would never return here and never recommend. I was sent away from the office for not agreeing with dental work. Not to mention we were there on a referral for ties which they refused to address because we wouldn’t do the work they wanted that day!! Nasty attitudes once they didn’t get what they wanted. I am appalled!! Trying to save anyone else the trouble....

My children were patients at Foothills for eight years and four years based on their ages. We had an awesome experience with Dr. Holly until our final visit in December 2024. First, my children were seen by another dentist that made their anxiety rise because they were accustomed to always seeing Dr. Holly. My daughter had x-rays performed and the dental hygienist took about seven or eight x-rays because she was not properly trained on how to do so. At the end of the appointment, we were told that my daughter had six cavities and two needed to be filled immediately. Due to her anxiety, I was told they would not complete the procedure unless she was put to sleep, which would cost over $1,000 out of pocket. We chose not to have the cavities filled at that time and never once heard from them to reschedule. Fast forward to June 2025, we chose to take our children to a new dentist. Here they carefully explained every step taken and spent considerably more time with us and our children than Foothills ever did. When they asked Foothills about the x-rays taken in December, Foothills claimed that x-rays were never taken. When the new dentist took x-rays, they told us that there were no cavities that needed to be filled; we just needed to continue flossing. I am thoroughly disappointed in the care received at Foothills and will warn others about this as well. Patient care should always take precedence over money. Dr. Michael would not even consider giving my daughter another chance to have her cavities (that obviously didn't exist) filled without being put to sleep. Children need extra patience and understanding because their anxiety and fear is very real. I am so grateful we found a dentist that understands. Please be sure to seek a second opinion if something doesn't feel right. As parents, we must advocate for...