Ace Hardware of Springfield-Walnut — Local services in Springfield

I've spent thousands at Ace over the last few years. It's been great until about this last year. Literally every single time I go there, there's some sort of issue. Last week I was trying to purchase some roses that were on sale for $10. They rang up incorrectly and when I tried to explain to the cashier that they were on sale, she gave me attitude and was beyond rude, despite the manager coming over and verifying that they were ringing up wrong because whoever did inventory counted them incorrectly.

Then a few days later I was purchasing some things with the bucket sale and upon totaling out the purchase, it was clear she hadn't applied the 20% off. I asked her if the discount had gone through and she just shrugged "I guess?" So again we had to call a manager over and when the manager explained the cashier had rang things in wrong, the cashier gave the manager attitude and was like " well how should I know.." So unprofessional.

The final straw was today when I had plaster delivered that I'd been waiting on for a week. They delivered in the middle of a rainstorm and instead of wrapping the plaster in plastic or waiting until the storm passed to deliver, especially given our house is literally only two blocks from the store, or at the very least giving me a call to see if I would prefer store pickup or to at least notify me of the delivery, they just left the plaster.

The plaster was destroyed and when I brought it back to return it, the manager had no sympathy for the situation or the fact that their mistake pushes my project out for an entire week while I wait to get new plaster.

I wiill never again spend another penny...

Ace Hardware on Point! My Go-To for Everything, Even a Flea Light Catcher! I recently had an absolutely fantastic experience at Ace Hardware in Springfield, Illinois, and I just had to share! From the moment I walked in, I was genuinely impressed. The first thing that struck me was how incredibly clean and organized everything was. It's such a pleasure to shop in a store where you can easily find what you're looking for, and Ace definitely delivers on that front. What really made my day, though, was that they had exactly what I needed – a flea light catcher! I'd been searching for one and was starting to lose hope, but Ace came through. It's a testament to their comprehensive inventory; they truly seem to have everything you could possibly need, from the everyday essentials to those slightly more niche items. Beyond the product availability, the customer service was truly exceptional. The staff was incredibly kind and helpful, ready to assist without being overbearing. They made me feel valued as a customer, which is increasingly rare these days. Seriously, if you're in Springfield and need anything for your home, garden, or a special project, do yourself a favor and head to Ace Hardware. You'll be amazed at their selection, the cleanliness of the store, and the top-notch customer service. They've definitely earned a loyal...

Disapointing....went there to get hinges.I asked where I would find them and the young workers said ummm ...16 I think..I found them..Picked out what I wanted the tag said desk hinges 4.99.I got 2 packs.Waitied in line and the cleck said you a rewards member?I replied no..never been here.He didnt offer to sign me up.He rang them up and said 16.88..I replied the tag said 4.99.He said you want them? I said I guess I will go check the price..I walked back to isle 16 the tag said.4.99.Another worker asked if I needed help I said this tag says 4.99 but tjey rang up 6.49..he said......nothing .........and I said I guess I will look...