Computer Recycling Center — Local services in Springfield

These folks have always been really nice and worthy of a four star rating. In previous visits they were appreciative of me wanting to recycle and being willing to pay whatever they charged to get rid of batteries and electronic equipment, I won’t go into details, but I was treated worse there yesterday than I’ve ever been treated in a customer service interaction. When I told the people in the back that their customer service skills were very disappointing they said “Yeah, we hear that a lot.” It’s very sad because treating people with disrespect sure won’t encourage recycling.

To avoid what I went through, when you arrive, understand these rules. You can’t unload in the front like before and you can’t unload until being checked in. If you grab a cart and unload your stuff, they’ll make you load it back up. You have to pay before unloading and get a sheet with details of what you’re dropping off. Then you must drive around to the back (the north side) and meet the attendants to unload. It seems like a very cumbersome system versus unloading in front, having them look over your items and then paying,, but that’s the process. I don’t want my rating to discourage recycling because I’m passionate about it, but I’d sure hate for anyone to go through what I went through yesterday. YOU MUST BE PREPARED TO FOLLOW THEIR RULES and everything...

I got there, told them what I had for them they asked if they could get a cart and come out and look at it. I had some battery backup equipment some old heater and a bunch of old battery powered Black & Decker tools that the battery had gone out on so I gave them all them they took them and everything was great. The employee I dealt with...

As I had a lot of 'isolation in place' time I cleaned out some old electronics including a Microwave, some batteries and other electronics. I took them in here with some trepidation as to whether they would be able to take it all, but I should not have worried. They accepted it all with a smile. I highly recommend the Computer...