Beef-A-Roo — Restaurant in Springfield

Friday PM. Thought we'd stop in after test driving a Mazda CX- at the nearby Mazda dealership. Something new. I asked an employee if he'd ever eaten there. He said everytime they order (3 times) hamburgers for the staff they always got chicken instead of hamburgers. Well, we decided to give them a try anyway. There were absolutely no customers inside and we were greated with a huge interesting looking menu at the counter. 2 employees were standing behind the counter and of course we were immediately asked what we wanted. I said we have never been there before, give me 5 mins., he said very flippantly: "I'll give 2 minutes". The two, standing 2-3 ft. from us were carying on a loud conversation, especially the rather large individual with the dark brown beard. I asked my wife what looked good to her, all the time the big loud dude was berating the other employee about something they were arguing about. I simply said to him in a quiet voice, "Please use your inside voice". He responded flippantly again, "I'm always loud, that's the way I am". My wife and Iooked at one another in disbelief as he kept up his antimated gestures as his voice got louder. We left the business at that point. In as much as, we told him we hadn't been there before, how about: "Welcome Beef A Roo, here's my recommendation if you are interested in our hamburgers, any questions?". Pititful customer service from the git-go. There was definately a serious lack of training and supervision going on at this location. Won't go back, cannot and will not recommend. Too bad, we were rally looking forward to a new take on hamburgers. We went on to our favorite...

DON’T BOTHER!

We have been driving by and wanting to give it a try since they opened and boy are we sorry we wasted our time.

We walked in and no one even acknowledged we were there they were too busy talking to each other so we said “hello” which pissed me off and started everything off on the wrong foot. We proceed to look at the menu board and realize that everything is separate there are no actual meals, you piece them together… are you kidding me… okay so by this time I’m lit.

My husband has me go sit down and he finishes our order because he knows I’m getting frustrated with the whole situation, fast forward to him sitting down with me and I look at our receipt, and almost $40.00 later for two people insane if you ask me I’m still pissed about it.

While we were sitting there looking around the room trying to see if any changes or updates had been made to the building after they bought it from Hardies all we could see was different were 3-4 stencils on the walls pretty sad when that's the only change you make.

Then to top off this wonderful experience while we were trying to deal with eating a 40-dollar lunch that should have cost us 15$ or 20$ at most, 3 of the managers called 1 of the employees out for a “chat” about being on her phone instead of helping on shift the night before, okay don't get me wrong if she needs to be spoken to speak with her but do you need to do it in a dining room full of people and does it seriously take 3 managers, not 1/1 anymore in a...

Joined my buddy Clayton Bailey for dinner, and let me tell you, he was in the mood for roast beef and had a wild story about this place. He claimed it was practically born in his hometown, so I thought, "Why not embark on this culinary adventure?".

So there we were, eagerly awaiting our meals. I decided to go all in and ordered their signature roast beef with a side of fries. Now, the fries, oh boy, they deserve a solo review of their own. If I were rating this place purely based on the fries, I'd give it a solid two stars. They were basically the Meryl Streep of the meal—standing out in a cast of mediocrity.

But alas, back to the main event! The roast beef was... well, let's say, it had a microwave-y charm to it. I could practically hear the ding of a microwave in the background as I took each bite. And don't even get me started on the employees. It seemed like they were having their own little reality TV show back there, chatting away and occasionally glancing in our direction.

Now, I might consider a return visit, but the likelihood of that is about as slim as my chances of becoming a professional break-dancer. Clay's hometown pride is the only thing that might lure me back. Who knows, maybe next time they'll have a microwave cooking competition going on in the kitchen, and I won't want to miss that...