Havertys Furniture — Local services in Springfield

My Father told me when you make a person happy they will tell 10 other people but when you make them mad they will tell 1000. Well I hope over 1000 people read the review. about Havertys' Furniture in Springfield Missouri and refrain from sharing your business there. I have attached photos and receipts so all of you can see that my dates and facts are true. On February 8, 2021 my wife and I purchased a beautiful living room set from Havertys'. It consisted of a sleeper sofa, two recliner rocking chairs, and an ottoman. All furniture was Vintage Autumn. As you will see from receipts, the furniture was $10,658.59. Not a small amount for 4 items. You will also notice one Swivel Recliner is on a separate receipt but purchased on the same date for the same delivery date. On February 18, 2021 Havertys' showed up at our home in Branson MO to make the delivery of this purchase. The only problem was, they were missing one Swivel Recliner. Remember the two receipts? Well they completely forgot the second chair purchase and did not have the recliner on their truck. One would think , " no worries, they will bring it later". They did but after waiting quite some time for the second recliner, the color was off and it did not match the other 3 pieces. After much challenge from the store, we were finally able to get them to send another Swivel Recliner and lucky it did match the first 3 pieces in color. It arrived much later than promised. HERE IS WHERE EVERYTHING GOES BAD!!!!! At the same time we discovered that the sleeper sofa mechanism was broken. We called the store and they suggested that they send an entire new sofa. We shared the challenge with color match from the chair so they decided to order us a new mechanism. We were ok with this as we knew the current pieces all matched. Fast forward to March 2022 and we still did not have the replacement mechanism from Havertys' with at least 25 telephone calls lasting numerous hours trying to find out where it was and what was taking so long. Several blames on covid and other manufacture issues were share by Havertys' but still??? Over one year later???? Finally, Havertys' calls us to schedule the delivery of the replacement part. They tell us March 17, 2022 between 8 am and 5 pm. Oh well, looks like St. Patty's day was shot this year waiting on Havertys' but at least we would finally have the furniture we purchased over one year ago usable. NOPE!!! At about 1 pm on March 17, 2022, the Havertys' truck shows up with a couple young men, they come to the door with tools and tell us they are there to repair our sofa. We ask, " do you have the replacement mechanism?' to which they say, NOPE. Turns out no one at the store gave the message to pick it up and bring it. We were told it would be delivered that day and someone else would come to make the repair. It did not happen at all this way. My wife and I proceed to call the Springfield store Manager, Brad. We told Brad it has been over one year and as far was we were concerned Havertys' could come pick up their furniture and we would go buy it somewhere else. Brad's snide remark back was, " Come on, you have had the furniture for over one year". Really Brad? Is that our fault and are you insinuating we have used the furniture and now want to return it???? Brad tells us he is going to get this taken care of right away and will call us back. At the end of the next day still no call from Brad. We call the store and they tell us Brad is off and will be back in tomorrow. We call the next day and Brad is not available over and over. Finally we get Brad and he tells us he was getting around to returning his calls. Brad refers us to customer service and we end up talking to Kaneesha who is totally rude to us on the telephone. We can only assume Brad told her were were bad customers or something as we have never talked to her before. She schedules our repair for March 31, 2022 between 8 am and 5 pm. Carachter limit stop me here but do not buy at...

I really, really wanted to be able to give a 5 star review but let me tell you about my experience. We went to Havertys Furniture based on what we assumed was a higher quality furniture than the other chains stores. Our sales person Mary was very helpful and knowledgeable about the products. We ordered A Couch, matching Loveseat and Chair. The availability of each piece was different. We received the Loveseat first. The side panel had exposed nails and when you lowered the foot rest, a spring would pop internally. I called Mary and she arranged a replacement piece. During our wait we decided to add the protection plan. When the second Loveseat was ready, the Chair was now available. Both pieces arrived. The new Loveseats foot rest would not work. They delivery person was then going to leave the original one but noticed it had exposed wires under it so he had to take it and leave us the second, non functional one. Then we tired the chair. After raising up the footrest, it would bind up on the way back down. I contacted the store and let them know the situation. I told them I had lost confidence in the product and just wanted a refund. The Manager agreed and told me he would process a refund once the defective pieces were picked back up. I paid $1000 down, $549 for the protection plan and made 1 payment to the finance company. I received a refund of $700. I called the store and was told, the delivery happened so there will be no refund for the delivery charges of defective furniture. and the protection plan is also non refundable. It took a couple more phone calls before I was finally given my money back. I am still waiting on my refund from the finance company. Good people, poor quality product and bad...

Our experience was positive all the way up to delivery and after. We ordered over $5k worth of bedroom furniture. 1st delivery was scheduled for 9 am or so. They called and rescheduled that morning after 9am for 2-5. What was going to be a few hours missed of work turned into an entire day. When the delivery arrived they moved the smaller pieces up and scratched our wood flooring in the process. The last piece was an armour. A good sized one. The delivery folks noticed that this piece was damaged and would need replaced. They were willing to carry the damaged piece up and showed no concern with getting to our upstairs bedroom. They weren't excited about moving this big piece but were willing. Since it was only a week for a replacement we told them they could wait for the new one. Fast forward to the next week and two much smaller delivery folks show up and these guys are trying to figure out any way to not carry this big piece up the stairs. He sat in our house for an hour looking and measuring but never lifting or trying to get it up. They took the piece back. For good measure they drove through my wet yard and creating a big trench I get to fix in the spring For the last 10 days we have been trying to get a manager to call us and still haven't received our large refund for the piece. Damaged wood floor, damaged yard, no refund, no contact from management, no piece of furniture. As I said, everything was great prior to delivery, but to have no contact after multiple request and all of our issues is very concerning. Things happen, but the lack of urgency or concern is what's bothersome to us. We won't be doing business at Havertys again after...