MCSI - Minnesota Computer Systems, Inc. — Local services in St. Cloud

MCSI is great to work with. They have a quick response time and have knowledgeable techs that know their stuff. They explain problems in a manner you can understand to make educated decisions on what is in your best interest. I highly recommend them.

3/1/19 update: First, let me mention, there is a copier side to this MCSI and a computer networking server side. I have not used their copier printer side at all. This review is all on their network server side. After setting up a contract where they provided new computer towers, and server the party we initially started working with it was quickly determined was in over his head. They set us up with a new contact by the name of David who had a better working knowledge of setting up our new server and integrating the different softwares we use. Unfortunately after about six months David left MCSI. Since then MCSI had nothing but challenge after challenge trying to keep our system updated and functioning properly every time there were updates. On several occasions, their efforts made the situation worse not better creating longer downtime. Although their response time has been adequate the fixes took many hours creating significant down time. After way too many of these incidences and not making progress on complete fixes, we have had to drop them and find another vendor. The new vendor was able to identify the problems and have pretty much everything fixed in two weeks. Sadly, part of this fix was uninstalling unnecessary software and equipment that MCSI claimed we needed and paid for. Most of the issues were MCSI not understanding the upgrades to the software and not setting up scheduling to be proactive as we had told them. Had they admitted this versus coming up with excuses we may have been able to salvage the...

Outstanding Service - Our Go-To for All Copier Needs We exclusively refer all of our copier business to MCSI, and they consistently exceed our expectations. From the initial consultation to ongoing support, their entire team demonstrates exceptional professionalism and expertise. The sales staff really takes the time to understand our specific needs and recommends solutions that actually make sense for our business - no pushy upselling here. Their technical team is equally impressive - knowledgeable, responsive, and always ready to help troubleshoot any issues quickly. What really sets MCSI apart is their transparent pricing. No hidden fees, no surprise charges - just honest, upfront pricing that you can count on. In an industry where mystery fees seem to be the norm, this level of transparency is refreshing and builds real trust. Whether you need a new copier, service on existing equipment, or just expert advice, I can't recommend MCSI highly enough. They've earned our business and loyalty through consistently reliable service and...

I have been working with MCSI for the last several months. I started with switching over all of our IT to their company for everything. They have gone above and beyond. Pete is always rapid fire if there is an issue and is a pleasure to deal with. We have switched over our security cameras to a much simpler plan with MCSI. The cameras are fantastic and honestly have been more affordable and easier to manage than the cheap amazon cameras we originally had. We have switched our phone systems to MCSI as well. The transition was made smooth and effortless on our part. MSCI also is designing a software program to help my company flow smoother. Devon and Synjin have been a breeze to work with. I have zero IT or programming knowledge so they are basically leading the blind building this software and have made it everything I have wanted with little to no guidance from me. They have gone above and beyond to help me when I need it and to make suggestions that would improve the ease of use. I can not recommend...