Fort Bend Water District 2 — Local services in Stafford

Worst staff ever! Have always paid on time and forgot to do a payment bc I've been dealing with family death and going through a stressful time, missed 1 payment and the cycle month wasn't over, and the disconnected my water and didn't waive a fee (which that wasn't all), I had contraction workers at my house and need water and they couldn't contacted their workers to reconnect since they needed water to do their job. Esmeralda, said she could contact them, but wished not and hung up on me and said she will not answer my phone calls. Before that, they were transferred me to the general manager that was "off today". Poor customer service and need to work on their...

We got a call on 06/07/21 to make payment on 06/08/21 b4 5pm to avoid cutting the water, I got there on 06/08/21 at about 11am only to find out that our water was out, the representative told me that the call was automated message call and that yesterday was the last day. Please that’s a big No for me, They need to correct that Authomated call message please because I ended up paying reconnection fees. Is just a way of getting money from people...

Very rude and unprofessional they cut the water with out any notice and when you want to pay on the phone they take more then 40 min to help and after you pay full amount online you find hidden fee they told me I owe them 2 dollars and 50 cent to reconnect my water and still have to pay $3 plus for fees this department need to be checked they work like mafia over there they don’t respect residents I wish I can change this...