Extra Space Storage — Local services in Stanhope

I attempted to rent a unit at the Stanhope location. After waiting almost 20 minutes for my turn at the desk, I was inquiring about two units. I was basically shrugged off for my choices because I wanted to see the units. I'm not exactly sure what the problem was I was just looking to spend money I figured I was in the right place for a storage unit. Once I was brought to the location of the units I was basically yelled at to go inside in front of the woman (Nicole) that I tried to hold the door for as a gentleman. Maybe she was scared to go in front of me I can't really answer for her. But it did add to the already egregious experience I was having with this company. When we got back to the office, I asked if I could go ahead and rent the unit that I had chose. The larger one as a matter of fact. I was told to just go online and figure it out. I had just one more question as I started to do it there in the office and was basically rushed out. I went out in the parking lot to finish the application there in case I had any more questions. I did. 20 minutes later no one was in the office still and I left. Obviously I won't be getting a unit there not that I wouldn't have even with all of that rudeness. I figured if it's this hard to get a unit while I'm trying to give them my money, imagine how hard it would be to get something done if there was some kind of a problem. There are so many storage units in the area why would I bother. This is just my experience hopefully it is unique to this location. However I am still leaving a terrible review because I had a very...

I can not begin to even express how amazing Jessica is. From the very start ,Jessica treated me like family, always there whenever I called for help. I have moved out of state since I stored. Jessica went above and beyond to make sure I knew my belonging I have stored are always in good hands as well as quickly resolved any rate issues. Here’s the kicker.. I am employed by your competitor but because of Jessica I felt her facility was exactly where my precious items would be safe. I have NEVER once, from the time I stored, was put on the waste side if I had to leave a message she would immediately call me back and resolve anything I asked of her. From the bottom of my heart, thank you Jessica for all you have done to help me consistently. You are truly an asset to Extra Space Storage. I hope those who are hired will learn from your experience, pristine customer service, you were truly a joy to deal with and. Thank you for that. HIGHLY Recommend this location and especially...

Very bad experience. These are the things that don't work at all or only sporadically, or are only occasionally available: elevator often does not work, door stop broken and un-repaired for over 6 mo., moving dollies rarely available, most of them are cracked or have missing wheels, access to buildings is not secured, it is open access to anyone because there are no locks on buildings. Air control is not well managed, and summer months are often sweltering inside due to lack of climate-control maintenance. Bugs on floors. Mopping has not been done in 7 month period, made obvious by stains and debris that are in same place for 7 those 7 mos. Managmnt barely on site. Customers, who essentially pay the mgmt's paycheck, is incredibly hostile...