CMA's Valley Chrysler Dodge Jeep RAM — Local services in Staunton

This is a long one so bare with me. Keep in mind I never purchased a vehicle from them. So, I am a regional Fleet operations manager for a company with 25 technicians across Virginia and the Carolinas and I also am an ASE technician with multiple certifications myself but I never disclosed any of this to the CMA team. My story starts with a 2018 ram 2500 hemi I purchased at another maw and paw seller. As soon as I bought it I had nothing but trouble with the truck. At 60,000 miles I was just amazed how many issues I already had. The week before Christmas the truck finally leaves me on the side of the road. I spent that week checking compression, MDS cam issue, injectors, fuel pump, everything. Nothing I did fixed it and I did not have the dodge software to communicate to the ecu. I ended up towing it to CMA where I first met Robert. Robert was very polite and transparent telling me they were short handed but he would get it in asap. Once they got it in the shop within 15 minutes they found the issue, a broken valve spring. Lol on the only side I didn't take the valve cover off lol. They gave me a quote that was fair and honestly I didn't want to deal with it and within 12 hours the truck was back to me. 5 stars right there but this is where the story matters the most to me. After the repairs I was done with this truck. I ended up finding a truck in Nashville at a nissian dealer. A 2020 ram limited cummins deisel with 30k miles. I drove 8 hours paid cash 70 grand and drove her home. I am so happy with my new truck, runs great, no issues at all. Yes is it lifted and a little boogie but hey that's me. One of the main reasons I bought this new was because the warranty. The Mopar cummins 100000 mile warranty. 2 weeks ago I had my cummins tech go through and service the truck for my piece of mind. We had notice a small bubble in the hood which I called to claim a warranty repair only to be told my warranty was restricted. After hours of talking to dodge corporate and getting no where I was about to just give up. I tried one last thing and that was to reach out to CMA and Robert. After telling him my issues Robert was able to find out the issue and work with Dodge/fiat corporate to push through any warranty issues I may have. Again it's not guaranteed what corporate dodge may cover but the willingness for Robert and his team to try is all I needed to see to know this company is about Taking care of people and their community. He reassured me that he would do everything he could if I had an issue while I still had a warranty. To me this means more than you know. Nothing on a cummins engine is less than a grand to fix except maybe a water pump and they know that but still Robert is willing to reinstate my warranty and push it through if I have a problem. I could go on for hours and talk about how valuable this is to a consumer. Dealership don't stay in business by just doing warranty work thats for sure. I truly appreciate Robert and the whole CMA team. Even the owner. The owner didn't know me. I am a heavily tattooed middle age male. I look more like a convict than I do a manager but the owner came and talked to me like he knew me for years. Expressed concern and offered me his personal number and made it clear he would do everything in his power to get me taken care of. So thank you Robert and Scott and the whole CMA team for your support and making me feel valued. You had no obligation to do anything but for me, you went above to make sure I was taken care...

Valley Jeep Service Department saved the day!

This story is a long one. Get yourself a cup of coffee and settle in because Zach Hackett the Service Advisor, Jeff Miller the Service Manager and Adam Randolph the Expert Jeep Guru Technician at Valley Jeep came through for me in a big way when it really counted.

It was 3:30 in the afternoon Friday 27 April. My son and I had driven three hours from Yorktown to Lovingston, VA to take part in one of our favorite annual offroad charity events "Wheelin for Hope" at Oak Ridge Estates. We were minutes away from the campground with a Jeep full of camping gear when my clutch failed and I was unable to move my Jeep under my own power. Luckily this happened while I was stopped at a stoplight in town so I was able to quickly have a buddy in his Jeep pull me and my Jeep safely off the road while we figured out what to do next. I realized this wasn't something I could fix on the roadside so I spent time going through Google Reviews on my phone trying to find the highest rated Shop or dealership in the area. I found Valley Jeep (Dodge, Chrysler, RAM) and they had 51 reviews with 4.5 stars. They sounded like folks I could take a chance on. I called and ended up talking with Zach. He was friendly, professional and attentive. I explained that I was far from home with no idea how I was going to get back home. He appreciated the nature of my situation. The tow truck wouldn't drop my Jeep before they closed but their team would look at it first thing in the morning and see what they could do. He couldn't make any promises other than he and the team at Valley Jeep would give it their best effort. Wow was I pleasantly surprised! In the morning I got a call from Zach saying that it was like I described and suspected, I needed a new clutch. I wasn't surprised because I had smoked the clutch a few times years ago when I was still learning the finer points of off-roading. Yes... I've since learned that 4-Low is your friend in a Jeep... As fate would have it they had all the parts in stock and Adam was hard at work on it and it looked like they could get it done that day! YESSS!!!!!!

I got another call around 2:30 from Zach saying it was done and ready for pick up! Wow! So quick recap:

1. Friday afternoon... Jeep dropped off at Valley Jeep after they closed with a broken clutch. (Thanks A-1 Towing of Charlottesville. You get an honorable mention!)
2. Friendly reception and understanding of my situation -Thanks Zach!
3. The hard-working technician who dropped everything else he was doing that day to get me back on the road. He was even able to save me $600 dollars by buffing out my flywheel rather than replacing it. - Thanks Adam!
4. A shop who did what they said they would do WHEN they said they do it and kept me informed every step of the way! Clearly the product of good management and leadership - Thanks Jim!
5. One day turnaround and a 10% military discount. OUTSTANDING! So in closing, I wholeheartedly recommend Valley Jeep Service dept if you ever find yourself in Staunton, VA needing Jeep Service!

Hopefully, when we return to Oak Ridge in 2019 for Wheelin For Hope we won't need Jeep service but if we do I know a place where we can go...

Really sub par effort on the service person that managed my job today. I brought my Jeep in for routine stuff plus I had an electrical issue. I was told the job would take about 2 hours. 30 minutes in I was informed I had a wire that was burned on the muffler. Ok...I asked if they could fix it. He said yes they could. I wait another 90 minutes and was told my Jeep was ready. Happy. I go to the desk and ask if the electrical problem was fixed and he said it was in fact not fixed. He said the repairman thought it would take more effort and would cost more. I was not asked if I could or could not afford additional cost. Maybe because I spent nearly 2k last week on 5 new tires. Money wasn't the issue for me. Then he added they had someone else coming in and needed to work on his car. So my incomplete job was satisfactory to them. Did I mention its a safety issue? Either the guy was too lazy to do the work they promised me or they decided I wasn't worth it for some reason. I am more than unimpressed with this business. They do not say what they mean and make assumptions about people. You got my money but lost any trust or loyalty you might have gained with me. I am new to this area and gave you guys two chances to impress me. You failed. I will drive to another city as inconvenient as that might be. Your company is not good enough. Finally my guess is you wont care how I feel now that you know my opinion.

UPDATE - Please read carefully. THE PEOPLE AT CMA CAME THROUGH AND MADE THINGS RIGHT!!! Their manager contacted me and made another appointment for me to have them fix the problem on my Jeep. He apologized and assured me they could help me. He was right. We had a big snow storm couple days earlier (not a problem for my Jeep) and I took my car in for repairs. Apparently some of the folks clawed their way through the snow to get in to work and everyone seemed happy to be there. They gave me a loaner and by early afternoon had found and repaired the problem. I AM VERY PLEASED WITH THE WORK THEY DID AND HOW I WAS TREATED. Being new to this area I now know I have a place I can depend on to keep my Jeep in top condition. Businesses can redeem themselves and we should let them. I now trust these people and you can too. Go there - enjoy their service and look at some of their new stuff. They've got some smokin' new inventory! Thanks to the whole crew....