Levin Mattress Stow — Local services in Stow

What i thought was a good transaction ended up turning into a bad situation during delivery. I went in around Christmas with my elderly mom to purchase a bed. We told them I do not live around here and told the sales rep we had a daybed that was in the room and needed to be removed. He said no problem, I paid for the bed, gave them my moms contact information (she was also there at the purchase) and set the delivery for a few weeks later. Well today they delivered and would not remove the day bed. They said the sales person can tell you anything but removing it is not in the policy. Also someone called to follow up with her about the delivery and just told her it was a miscommunication from the sales person. Now my elderly mom has her new bed and an old day bed crowding her small bed room because this company does not stand behind what they told us at the time of sales. It is really disappointing because I specifically told them about this because I live out of state and i knew there is no way my elderly mother can remove a daybed from the second floor. Very disappointed in...

No matter what the sales people tell you at this store...I would NOT recommend buying a memory foam mattress. We have had ours less than 2 years and paid WAY more than we should have and were reassured by the sales guy many times that this memory foam mattress held up and had a wonderful warranty attached. My husband and I have taken to going back and forth sleeping the right way and then the wrong way because this mattress is now so uncomfortable. Called in on the warranty and had someone come out to look at the mattress who didn't even touch the mattress, let alone sit on it or lay on it. He plopped a plastic sign on top of it and did some measurements and was on his way in less than 5 minutes. Low and behold Levin's contacted me last night and said there was nothing they could do because the mattress did not "look" or measure out of shape enough to replace it. Save your money and go somewhere else and buy another...

The salesman was extremely friendly and helpful!!! Your robocall or whatever wasn't correct with the time given. The truck showed up angry that we weren't at the apartment when he arrived which was 45 minutes prior to the time we were told on the robocall the day before! Our house caught fire so we had been living in a hotel which was 5 minutes away and I told him we would be there in 5 minutes, but he called and said we weren't there to the store or whomever so they called me!!! You also sent two trucks at different times to the same apartment complex for the same order of three mattresses for our two apartments!!!!! We were trying to move out of the hotel rooms to the apartments and it didn't make any sense to send TWO TRUCKS to the same complex for...