Pollys Country Market — Local services in Summit Township

I usually only use the postal service, the lady with the beautiful hair is always amazing and helpful, when the main desk is closed though the service counter can be a little congested, only one time have I had a staff member be rude to me when I showed up to ship a very small item that wasn't in a package, I assumed I could get one there. They had a stand full of different packaging for everyone to choose from I was just unaware of it. She called me out from the back of the line saying, "Are you shipping something or....., I said " Yeah just this". She says rudely, ( I felt) You need to put that in a package we are a shipping hub not a post office! Everyone was looking at me at that point, I said calmly (I felt) I just need packaging. She says, " Oh, well. What they send us is over there" , and points to the stand. I said" thank you". Took the packaging and left, I was agitated at that point. It took me two seconds to package the item, I already had the label and everything, I waited to return to ship my package until the next day. I don't shop here because the meat looks questionable sometimes, especially the pre-seasoned selections. The produce area is beautiful and clean very inviting. The deli counter area has a selection of cold food that can only be described as looking old most of the time, spilled into the container carelessly then sat in the view of customers as they scoop it out of the glass container right in front of your eyes. Some of the items are so closely organized they spill into each other. The rest of the stores isles are setup with a nice walk through flow but, a lot of the items look old. The name brands are overpriced and the off brand items are not appealing alternatives. The overall selection in the store is minimal. Though they carry most basic essentials, Walmart being less than a mile away doesn't help me want to shop here. Overall the store is clean, the care is low for the customer and product. I will have to add some pictures of examples of what I have...

I recently moved to the Jackson area and discovered Polly's (including the one in Chelsea on the way home from work). I love it. It's like a breath of fresh air compared to the big chains which I now avoid like the plague. I have never left a Polly's without everything I needed, they have it and it's on the shelf. Those other stores have become a total joke and I ALWAYS had to spend more time driving around to find what I needed. I just came to expect it and budget it into my planning. Polly's obviously does a way better job at inventory, a good example of local stores actually having pride. I found out it's the same family going back almost 150 years in business so that's an awesome story in itself. The employees are friendly, the prices are great, the value is great, and I personally love that their stores are simpler and not stimulation overload with horrible unreliable in-your-face technology everywhere that just makes those other stores an awful experience. I love the size of the stores, the layout, the architecture, it fits me like a glove. Did I mention they don't corral you up and herd you through self-scans? They actually have live cashiers! More than one too! You don't have to stand around for 20 minutes while the 1 cashier overseeing 20 machines comes and fixes the machine or checks your ID. I am really considering Polly's a perk of living here. I love businesses like this that are thriving because they do it right. I hope that never changes, I'm sure times are hard right now on any retailer but they've got one more guaranteed...

It's really a shame that I'm leaving a 2 star review on a store right by my house. I've been shopping here for 18 years and it's really unfortunate that customer service no longer exists in the checkout lanes. I just left the store after picking up dinner for the night. I'm not sure I'll return. Each visit to this location gets worse. I just checked out in lane 5. The girl working didn't look in my direction, did t say one word. She stood there talking to another employee who was off the clock. Rang my items up but I had to wait for the employee to walk to the end so I could pay for my stuff. They talked the entire time. Never gave me a total and ignored me the entire time. I paid , she held up my receipt and I left. I should have said something but decided she wasn't worth it. I work in customer service and value my job. This was ridiculous and not how you treat paying customers. As a manager myself, I'd have an issue with my employee ignoring customers standing right in front of them checking out. Good customer service is very...