Ideal Market — Local services in Superior

FINAL REVIEW:

The matter has been resolved with a good talk, smiles and handshakes. High marks to Ideal management.

Follow Up:

Fair enough. I have impaired hearing, so phones do not work for me. I have a 10:30 am at Brodstone Wednesday the 20, day after tomorrow. It shouldn’t take long, and I can stop by the store afterwards if that’s convenient, and we can talk.

A response to your reply:

My return address was on the envelope, in the appropriate place. I signed my full name, first, middle and surname, toward the bottom of my letter. Below that was the name of the community where I live. Your employee did not apologize once, never mind “repeated “. As I stated in my letter, she said”Have a great day “ and resumed her work. Implying your employee needed to distance herself from me ads a slur to an already unfortunate and unnecessary situation. There is nothing festive about joking about a stranger’s looks, especially 2 months prior to Christmas. I’ve had no unpleasant encounters with Walmart employees anywhere I’ve lived.

To whom it may concern:

Mid-afternoon, October 24, I entered Ideal Market via its north door. Almost immediately, an Ideal employee, female, perhaps in her 40s, longer reddish brown hair, approached me.

We live in an age of pandemics, I’m a senior with health issues, and she stepped into a proximity I wasn’t comfortable with.

She greeted me as “Santa “ and told me she’d been a very good girl, and needed a new car.

When my spouse recognized what was happening, that I was being targeted because of my white hair and whiskers, she attempted to signal the employee and stop her, saying no, no, no.

The employee didn’t see her, or she ignored her, and when she was done went into the bakery area.

My spouse said to her “he hates that”.

The employee didn’t apologize. She said “Have a great day” and returned to her work. Her demeanor seemed dismissive. Having created a situation, she was now done with it.

I don’t know this employee, I’ve never had a conversation with her, and I have no recollection of seeing her prior to this incident.

It’s always inappropriate and unacceptable for a person to assume a stranger shares the same values and boundaries, or even the same sense of humor, but it’s even more so in a public professional setting.

We enjoy shopping at Ideal Market, and until this incident every employee we’ve encountered has been pleasant and professional. But this particular employee needs some guidance in professional behavior, and in boundaries, both physical and social. ——————————————————————— October 26, 2023, I signed a copy of the communication above and mailed it to Ideal Market, Superior, Nebraska. Nearly 2 months have passed and I’ve not received a response.

There’s a Walmart an hour away, and the savings, and the selection, justifiy the gas, time and effort required. Local loyalty is admirable, even preferable, when possible, but that loyalty needs to be reciprocal, with a respect that’s mutual. An employee who accosts and mocks a customer, and managers indifferent and disinterested when informed of that, make that...

Pricey as to be expected for a small town store, as overhead, employees, and upkeep cost money, but they typically have a much broader variety of goods than comparable small town stores. As a cook, I have been pleasantly surprised at the less conventional goods they carry and more upscale options they had.

I'm docking a star only because they have recently wiped out the dollar/discount aisle, brioche buns, and several really awesome thing I have come to hit up on the regular due to recent renovations.

The staff has always been very cordial, I love that they do to car assistance as a default even though I am not old, and I hope to see more fantastic items come up as the store continues to flourish.

One minor gripe I have is about the ground beef, come on guys, run it through a grinder to loosen it up instead of just cutting a tube of beef in sections and packaging it. It just looks lazy and the straight from tube option is less than ideal for burgers and meals that call for crumbly beef. Texture is very much a thing when it comes to the maillard reaction...

We are new to town and have shopped at Ideal 3 times (each time spending $200-300). Each time the deli was closed, but today the lights were on and there was an employee named Angie working. We waited patiently for a while until she walked away without acknowledging us. My husband asked for some assistance and when she came back, I asked for half a pound of smoked ham and half a pound of turkey, as that's all I saw available. She threw her hands up, rolled her eyes and yelled "what kind!" She was so nasty that I said "just forget it" and I started walking away. She continued to yell at me "didn't you see the closed sign?!" And kept yelling at us while other shoppers watched in shock. I absolutely cannot believe how rude and disrespectful she was. Definitely zero customer service skills or people skills, for that matter. We will not be giving anymore of our business to a store with employees who clearly hate their job and...