Super One Foods — Local services in Superior

This is the grocery store I’ve preferred since moving to Superior two years ago. However, today I had a VERY bad experience that hopefully no one else will! I will start by saying this store does have a nice selection of items and most staff is friendly. But I can only give this store 2 stars after today. Let me preface this by saying I understand everyone has a job to do, but this situation left me feeling very upset because it was handled unprofessionally. While in the store today I purchased just a few things. Before walking out of the store I was stopped by security/the loss prevention person. He showed me a badge then asked to speak with me which I said ok to. Following this he says to me all I need is for you to hand over the cat or dog toy you took. I then stated I bought a can of dog food but did not steal anything you are free to check my purse. He then led me to his office to show me the surveillance from the video cameras. After several minutes of him checking the store footage I was located coming down the pet aisle on the side where the food is kept. On the video I was seen looking at the options then fairly quickly putting one can of dog food into my cart and walking off to continue my shopping. He apologized after he realized I in fact DID NOT steal anything and I left. About an hour later feeling sick to my stomach I called the store and asked to speak with the manager. She stated this is her, so I explained I am a customer and had a bad experience giving her some details of what happened. I told her how embarrassed I felt to be accused of stealing and that I wasn’t sure if I could feel comfortable shopping there anymore. I also mentioned that the girl who bagged my groceries was called into the office and I felt the door was not shut completely which added to my embarrassment. She stated oh well that was actually me and it’s required that someone is a witness when these situations occur. I stated well I’m sorry I didn’t realize that was you and apologize if I seemed short but as you could see I didn’t steal anything. She did say she was sorry but kinda just laughed it off in her tone of voice stating that loss and prevention is not employed by Super-One so there is nothing she can do. She also said they ran through the footage again after I left and both her and the security man felt bad. Maybe it was just me but I did not feel any true empathy from her. After feeling defeated and not truly heard or valued as a customer I said well have a good day ending the conversation. I realize this is a lengthy review but I’m just making people aware since I did not feel any resolution after talking with the manager. As a patron of this store who chooses to shop here frequently (often with her 2 kids and/or husband) I feel it is my right to be heard. Today was an awful experience for me, I truly hope no one else will leave this store feeling the same way or being falsely...

customer service? Does anyone know what that means anymore? there were 2 checkout lines going with about 6 deep at each very few people using self checkout I saw that the express lane was open with 2 employees behind the counter so I walked up with my 13 items and asked if I could check out there even though I had more than 10 items her response was we are swamped here so you will have to go to another line. I looked around nobody behind me nobody waiting at all. I would understand if there was a line behind me but what was it hurting to check me out as the other lines were busy why wouldn't they open up the express lane to all customers when lines were so long

I won't be returning to this store anytime soon and would recommend shopping for groceries...

This location, moreso than the more centrally located one seems to have more variety of stock. Not by much, but certainly on a few particular items my family enjoys. Both locations are fairly reasonably priced to a little high depending on the item, but the service is friendlier and more helpful especially when it comes to availability of checking out compared to a certain other big name option in town. I wish the super One closer to my place had as much variety as this one. This East end location does more regularly have bagging assistance compared to the...