Caribou Coffee — Restaurant in Superior

I go through this caribou drive thru regularly. I have always ordered a pup cup for my dog. My dog slurps up her pup cup while I wait for my drink to be made. Then I hand the empty pup cup back for them to throw away when they hand me my coffee. It works well. Everyone is happy and I don't get pup cup whip cream all over my car. Today the young guy at the window refused to take the empty pup cup. He gave me a disgusted look like how dare I ask him to throw away the empty pup cup. He told me it was against policy to take customers trash from their car. I told him it's just the pup cup that you gave me two minutes ago. I let him know that every other employee there throws the empty pup cup away for me so I don't get whip cream all over the car. He continued to refuse hiding behind "its policy". He had a horribly haughty, stuck up arrogance to him. Like he was too good to be working at a lowly coffee shop and to good to be dealing with customers. This is not the first time I have had to deal with this particular employee. His "nice" is very fake and scripted. If this truly is Caribou policy then you should really re-think it. Customers should have a way to dispose of empty cups from your establishment at your establishment. Also, this employee (I didn't catch his name) needs to learn what customer service is and if he's too good to be serving coffee then he should go work elsewhere. He's truly a blemish on this Caribous location. Ps. The red headed guy that works every morning is absolutely wonderful! Give that guy a raise. I'll only be swinging by in the mornings from now on, which means my visits to Caribou will be cut in half due to this particular incident and...

Gave my child a kids drink that was VERY HOT**

I want to preface by saying I have worked as a Caribou supervisor at another location. I am disappointed with the level of carelessness from this store.

Today I went to get an oatmilk reindeer for my son. When you order a kids drink its required for the drink to be at a kids temperature so they don't burn themselves. Well, when she handed me my sons drink I took a sip and I burned my tongue. I gave it back and asked for a new one. They fixed it.

This isn't the first time this store has been careless with kids drinks. Another time they gave my son 2% milk instead of oatmilk. He's allergic to dairy so that could have killed him.

At my old caribou store it was required for us to use separate equipment for folks with allergies to avoid cross contact and to sanitize in between each order. I was so disappointed when the supervisor (older guy name is Joel or something) said that's not possible and they didn't do that there.

Thank goodness I check everything my son consumes bc he could have been...

Tried this after the much anticipated arrival of Soup Towns own Caribou. The coffee is fine, but the employees need some refining. The first thing we were asked is if we were rewards members, not even a hello. Then she got huffy over the mic when we asked for a minute to decide. Very pushy and didnt let me finish speaking before she began asking about add ons to coffee (ex: shot of espresso). let your customers finish talking!

I would prefer some type of label on the coffees. Ordered 2 iced coffees that looked similar in the cups and had no idea what was what until we had to play taste roulette. The girl at the window has a mumbling problem and after asking her twice what she was saying still had no idea.

wasnt until playing taste roulette I realized I got the wrong flavor but I wasnt about to deal with round 2 of that mess.

very disappointing because I usually love Caribou and I do enjoy the coffee. Will be making the trip over the...