Habitat For Humanity ReStore — Local services in Sylva

Feeling very disappointed. I bought a $25 gallon of paint. When I opened it the paint was bad. It had hardened in the bottom and was beyond usable. I went into the store today expecting to easily exchange the paint. Nope. When I walked in and explained the "lady" at the register told me the paint is new and shouldn't be bad. An unknown man lounging on a couch nearby commented that it had never been an issue. A young guy also at the register commented that he worked with paint and it shouldn't have hardened. Okay...... I'm like "I am not making this up." They proceeded to open the paint can a attempt to poke a clothes hanger into it. Well. Guess what?!?! It was hard as a rock in the bottom. Now the "lady" states they don't do refunds. Okay, a new can of paint is fine. That was my original thought to begin with. There was not any of the same color available so I was forced to pick a different color. HOWEVER, they would not allow the new paint to be opened to ensure it was usable. Good grief. I personally do not have extra money to throw away on a bad supposedly new item. More than that I absolutely don't appreciate being treated like a criminal who is trying to get away with something. What? I don't know...... as I was looking for a paint color that I could possibly use the "lady" came and asked me when I bought the paint and if I had a receipt.....I explained it was purchased last week and SHE was the one who sold it to me! To top everything off as I was leaving the "lady" speaking loud for everyone to hear reminded me she would not make any more exchanges! My thought on that is then don't advertise something as new, sell it for $25 and get offended when someone brings colored concrete back to your store. What happened to customer service? Or just plain decency!! There are those people in the world that relish in thinking they have some sort of authority. Needless to say I will not be going back. The experience of being treated as if I were trying to do something shady is more than I can tolerate. More than I will tolerate. If there is any true management I would suggest they take a look at their employees ability or lack of ability to work with the public....

We went into the Habitat Store in Sylva, N C on April 2, 2025 . There was a rocking recliner loveseat that we saw with a big sign saying "Brand New". I told my husband I was interested in it, but when I looked it over further, by pulling it away from things up against the back, I saw tears in the material. I hollered to my husband, "I don't want it, there are some tears in the back and also on the front-" He said "I just paid with my Discover Card." The manager came over and said " just put tape on the tears". I said " No, I don't want it afterall". The manager said " I can't reverse the credit card and there are no refunds" So now we are having to dispute with our Discover. I will NEVER EVER GO BACK TO THAT STORE. My husband and I did not take the loveseat- we moved it away from the other merchandise up against it and that's when I saw the tears. It was supposed to be "Brand New" as the sign said. Do not go...

Sorry to say this store is charging way too much for items. It's not a antique store. I have found many items are more expensive then buying new. The new management has no clue how many people have bought there that are poor, and need a break on used items. They have high prices on things that are junk, scratched, chipped, and not worth the price they put on it. Things sit on the he shelf. They seem to be catering to a crowd that has more money. So we lost a store that has been helped by the middle/ lower class, to build house, that now would prefer to cater to the wealthy. I know they build house for the needy I know they need to make money, but to charge what they do for used items, makes one wonder why buy there. The new nips it's an antique s,tore. And antiques are not what people are buying i.e. Needing anyway. Go to WAynesville store...