Happy Nail Salon — Local services in Tampa

Bad service. I have been here several times but have never had such a bad experience. I had told the nail tech (who was very nice) that I wanted a spa pedi and 1 acrylic nail added to my big toe due to mine breaking off (tech was aware of this PRIOR to beginning the spa pedi). Once the tech completed the spa portion, she asked an older guy nail tech if he could do my acrylic nail and he said 'No'. She then proceeded to tell me that she could paint my nail instead of doing me having the acrylic nail added...not what I asked for. I don't know how you can tell a customer what you're going to do for them, instead of doing what was agreed upon. I wasn't mad with the nail tech for depending on a team member to do what she couldn't, however why should I change what I aked for initially. I told several times in a calm tone that I wanted an acrylic nail added, she insisted that she'd paint it. I then insisted on leaving and going somewhere else to have my nails completed in which I was willing to pay the tech half due to the half job (mind you I had no paint or anything on my toes and still in a fair mood considering). The tech then got the female owner who was very rude. Instead of getting out of pocket with customers she should have addressed her staff (the older guy especially). If a customer tells you what they want, you can let them know if it can or cannot be done period to avoid...

Went in for a liquid gel full set, and was told the wait would be 45min. ( I also called before hand to make sure that they offered this service and had time for a walk in) I waited. And once I was in the chair the girl asked me what I wanted I stated, “a liquid gel full set” she says ok and begins filing my nails. A couple moments later she says she’s doing acrylic and I stop her and tell her that I’m not there for acrylic and I want liquid gel, she then goes on to say that she cannot do liquid gel and I wouldn’t be able to be serviced. Keep in mind this is happening on a Sunday @4:30pm after I arrived at a reasonable time of 3:30, so now I have to walk away and can’t even go to another salon because they all close at 5! This could have all been avoided if the man in the front who was more concerned about the Miami vs Cincinnati game had payed better attention to his customer and less on a football game. Word of advice go somewhere else that won’t waiste your time and look at you stupid when you walk out because of their mistake. -1st...

This salon has such a bad energy within it. From the owners to many of the nail techs, they certainly do not come from a place of welcoming the customer nor maintaining a level of consistent professionalism. I believe the owners are a married couple and both of them lack such people skills and professionalism. They don’t value the customer so neither does the employees. They’ve done a recent face lift to change the look which updated and gave it more of a fresh look however the personnel it’s still just as poor. I guess that’s why most of them will continue to be tipped $3/4 instead of at least $10 or more consistently. Oh yeah, be VERY careful surrounding their prices, they don’t have any prices listed of their services...