Bareford GMC — Local services in Tappahannock

Experience purchasing our vehicles was great. The service work and customer service after was horrible.

Purchased a used Denali in April 2016. The website listed the vehicle having 89k miles, a couple days later when we went to test drive, it had 94k. Joey stated that he had been driving the car back and forth. After the test drive, we asked about a squeaking noise coming from under the hood, Joey said it was probably the belts because sometimes they squeak when sitting for long periods of time. Well, how is that possible when he had just told us he'd been driving it?! Joey had fed mechanic come out and spray the belts. Fine, we still agreed to purchase. Along with purchasing a 2016 Sierra. Two salsa in one day.

Took the truck home...still squeaking. Called Joey, he said to bring it in. We did, turns out it was the alternator, so they replaced it...no cost. Keep in mind, we live two hours away...

In September I was told by another shop that my tires were bed (no bald, but something to do with the inner tires). Also, the AC was blowing hot air, there was a delayed start, the emergency break was not working when parked on a hill, the defrost wire on the back windshield had fallen off, and the back up camera wouldn't work (sometimes). We called Joey and he told us to bring the truck in and he'd take care of us, but we'd have to leave it because there were a lot of issues that needed to be checked.

We dropped the truck off on a Friday night, and paid for a rental out of pocket. Didn't hear anything until Tuesday evening when we called. The mechanic said he was just getting ready to pull it into the shop to look it over. i called Joey back a few hours later, he went over an email that he had sent. He stated that tire tread was good, and recommended that I take my car elsewhere to be serviced. Said that the e brake was working fine. I asked if he tested it on a hill like I did, he said No...flat ground. He then told me that maybe I didn't use it right, and he would physically make a video of him testing it and send it to me (well of course the car won't move as easy on flat ground vs. a hill). He also said that the AC was blowing hot air and they were going to look into it, they were going to fix the defrost cord, and he noticed the delayed start, so they'd look into that as well. and that the backup camera wasn't worth repairing if its only happening sometimes. So out of my six issues only 3 would be solved.

The next day he calls and tells me that they would replace the batter and recharge the AC for 250.00. I explained my frustrations because I didn't feel it was fair for him to tell us 'he would take care of if' to turn around and fix the issues for a high price. The ONLY reason we drove two hours out of our way to your dealership and paid 250.00 for a rental was because we were under the assumption the issues would be fixed at no cost, being that we've only had the car for five months. Joey then said he'd do the two repairs for 210.00.

I declined and came to pick up my truck the same night.

Never will I reccommend this dealership, and I will be writing this review online. I am so disgusted with the way Joey did business. Seems as Though once he sold us the cars he didn't care about us after. I came to your dealership based off of the reviews I read online. Hopefully your future customers don't have the same thought process as me because I will be sure to post my feedback...

My wife and I were on our way to the Mechanicsville area to look for a new vehicle for her. We had a long list of vehicles we wanted to see, Toyota, Mazda, Subaru and a number of others. As we were driving past Bareford Buick GMC I asked my wife if she would like to just stop in and take a peek. We did, and now we have a new GMC Acadia in the driveway. Austin showed us several models from both Buick and GMC and we test drove an Acadia. My wife loved the Acadia and I was quite impressed with it too. I just hope I get to drive it occasionally. We are glad we decided to stop in to Bareford. It was refreshing to experience a pleasant, relaxed, and informative presentation of the vehicles we were considering with none of the nonsense I was expecting to encounter while shopping for a new car. I worked in the automobile industry for more than three decades and Bareford does things the way they should be done. We got a great product from nice people and they're close to our home on the Northern Neck. Thank you to Austin, Joey,...

I was very pleased with the quick service and enjoyed a productive chat with tech Joey, who explained the complexity of the multiple computer modules in the car - something around 33. He pointed out that the USB drive containing my MP3 music library just might interfere with the navigation system booting up. I had experienced 3 such incidents. This points out the need for General Motors to engage a critic like me to smell out such problems so they can design around it. It is surprising to learn of such vulnerability. Also, it seems that General Motors, in this age of exceptional technology progress can't design a music system that you can turn off without killing the navigation screen, nor can they design an instrument panel that can't display the odometer and trip meter simultaneously. I like your dealership. GM leaves a few things to be desired. Feel free to pass these comments...