Cricket Wireless Authorized Retailer — Local services in Taylorville

As a long time customer of Cricket Wireless I have always been pleased with the interactions I’ve had with all the employees at the Taylorville store. My dad needed a new phone that would pair effectively with his hearing aids and I called the store to discuss options. Kayla was soooo helpful and she took the time to tell me what options I had, and the specs and benefits of each phone. She was so knowledgeable and assured me they could help with anything we needed.

So the following day I took my dad into the store and Regan was the one who assisted us. She too was amazing, so patient, so easy to talk with and also very understanding of the unique needs he had and why he needed a new phone. Even though working with us spilled into her scheduled lunch break, she happily followed through to finish with us and not once did she make us feel rushed. She made sure we had all we needed to keep the phone safe, and get things set up for my dad to begin using. Thank you Kayla and Regan! I highly recommend Cricket Wireless in...

I purchased the Galaxy A 16 over the phone with associate Ismael. He was very polite, informative and professional. The transaction was finished promptly and I received my phone within 2 days. Wow! I took my phone to the Taylorville store to enable it for me. I was pleasantly greeted by associate Samantha. She transferred all my info from my last Cricket phone to my new one. Also recommended a sturdy phone case and screen cover. Wow! What awesome customer service! The manager even greeted me and exchanged a few pleasantries. What I thought would be stressful, turned out to be a wonderful day thanks to the team at Cricket Taylorville Illinois. Great experiences like this is why I have been a Cricket customer for many years! Thank...

Horrible! They sold me a phone and didn’t bother to tell me it wasn’t water resistant. Then after if got water damage because I took it on a jog with me, something that shouldn’t happen to a water resistant phone, I called them to fix the problem. They essentially, in a rude way, told me I was out of luck. I spent about $250 for a phone that broke in less than a week. I had to walk away from cricket and get a flip phone because I didn’t have any money left. Don’t go here. Rude staff and terrible products. I wish I could give a zero...