I dropped a PS5 off to be fixed on January 3, 2025. This store does not have a phone so I would physically have to go to the store to check on progress or send a message on facebook. Due to the store not being open on numerous days or extremely slow feedback from messages, I was not able to pick up the console until February 6, 2025. I was told that a technician was working on the console. When we finally got it back, it had the same issue. i will not be going back. My child was excited that i finally brought it back home just to be disappointed again. Poor communication, and unprofessional…The game was given to my child. At no point was an ‘infestation’ mentioned nor a new date for the final repair. On January 18, 2025 I contacted the shop via Fb messenger and was told the pick up date would be 1/23/25. By then it had been in the shops hand 15 days. Never was told about anything else.. Hence the poor communication and unprofessional statement. It was only when my review went up that the owner expressed any of these issues, probably to try to humiliate me lol, but of course it won’t seeing how it was free to us and I reached out to the shop to help fix an issue. I was never told the game would not be fixed. Either way.. it was a complete...
Read moreGreat store! I’m so happy to see Thomasville have a shop of this caliber. Wonderful selection, good prices, great quality assurance and overall enjoyable/cool vibe. Seems like it has potential to be a great little community. They should consider doing events/hang outs for gamers/geeks. (Maybe a night out once a week or a couple times a month where they have a tournament of some sorts or a hang out where people could meet up and play games together.) Would be a great place to do so and something I think people would sign up for. I’ve enjoyed the couple of times I’ve been there and now I’m back in Thomasville long term, I see myself going...
Read moreThe store itself is kinda cool. However I turned in a PS5 to see if it could be fixed after a lightning strike. I didn't hear back after 2 weeks so I called. They said it was destroyed so I went in to pick it up so I can trun it into my insurance. The workers went to the back for like 15 mins laughing about something just to tell me it was still disassembled. I waited another week and a half and called because I'm running out of time to turn it into my insurance. I was on hold for almost 10 minutes then hung up on. I'm starting to think they gutted all the good parts or something weird...
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