Clockway - Gift Theory — Local services in Thousand Oaks

I made a purchase online 12-27-21. My card was charged immediately and I received a confirmation email. It is now almost 5 months later and I still have not received my item. I have called MULTIPLE times only to be place on eternal hold ore disconnected. I have been lucky twice in actually getting to speak to someone. The first time mid to late april) i was told the delay was because I had requested in home delivery and I was told there were limited number of people willing to do that. When i said they’re could leave it outside they said i should receive it in 7-10 business days. Well that came and went w/o a peep so I filed a complaint w the BBB (which had SEVERAL complaints for this company), which I still haven’t received a response for and supposedly they are suppose to respond w/in 10 days. After another eternal hold phone call I had to eventually hang up but to my surprise someone called back. She looked at the notes and confirmed that my item was on the delivery truck and she was sure i would receive a call that day, Friday, but if not, then definitely by Monday. That was 2 weeks ago and still I have not received a phone call or email and am out a few thousand dollars. I would leave zero if it was an option…the ABSOLUTE WORST customer...

Like others, I wish I could give 0 or negative stars. First thing is, they cherry pick their reviews. I have tried to submit several reviews on my purchase but none get published on the website. If you take a look around their website, you'll noticed that almost ALL of the reviews are 5 star but on other websites like google, they have TERRIBLE reviews. 1/23/22: I placed an order for a $350 clock 2/28/22: Clock arrived (finally) but it was the wrong color. I ordered black but they sent brown. I contacted the company via email which they auto sent me a message that I was responsible for the cost to ship the clock back. After several days of calling, I finally got a person on the phone who fixed the issue and sent me a return label. 3/18/22: I shipped the clock back to clockway 3/21/22: Clockway received the clock Today (5/16/22): I still have not received a refund. I try calling their customer service almost every day. I have filed a compliant through the BBB, hoping they can help me get my money back.

Save yourself the time and do business elsewhere.

Update (5/31/22): I received a letter in the mail that this company is filing for Bankruptcy. Must be why they didn't respond to my...

DO NOT BUY FROM CLOCKWAY/GIFT THEORY. My experience the same as so many here. Piece was purchased in January was supposed to be delivered in February then March then April then May. Nothing. In months of calls I managed to reach a live person a couple of times who assured me piece was in the warehouse, then shipped, then with the delivery company. Nada. More recently, no answer but "a commitment" to contact me soon. After numerous entries of my information into their 'system' no call no email as promised. Zero. Now the phone is constantly busy and their website is down. Zip. Zilch. I can only assume they are liars and frauds. We have filed a complaint with the BBB. Next step filing a lawsuit and a criminal complaint. I have little hope I will...