Skin Laundry - Westlake Village — Local services in Thousand Oaks

I recently visited Skin Laundry for a treatment and unfortunately, the experience left me quite disappointed. While the treatment itself was fine, I was taken aback when I was told that I needed to purchase a $70 serum in order for the treatment to be effective. The nurse was insistent, implying that the entire treatment would be pointless without this purchase.

I believe that customers should have the freedom to make their own choices when it comes to additional purchases, and feeling pressured in this way was uncomfortable. I would have appreciated a more transparent and respectful approach to informing me about the serum's benefits rather than feeling coerced.

Overall, my experience at Skin Laundry was overshadowed by this sales tactic, and it's unfortunate because the treatment itself was decent. I hope the management takes this feedback to heart and considers reevaluating their approach to customer...

I had an amazing laser facial at SkinLaundry today! After seeing their promotional discount for first-time visits on Instagram, I decided to give it a try, and they honored the advertised price without any pressure to purchase additional services or products. The staff were incredibly friendly, guiding me through each step with clear explanations. The facility itself is beautiful—clean, cozy, and inviting. I'm absolutely thrilled with the results and can't wait to return for my next...

Holy moly! What an experience, I’ve had 2 treatments here and wow, the customer service and everyone who works there is AMAZING! Londyn was who helped me with everything, and went over the treatments thoroughly and her attitude and smile just made the experience that much better! Also, can’t forget about the nurses Katie and Andrea who were awesome and Bailey who has great taste in hiring. 😊 All in all, I left with a pleasant goodbye and Londyn made sure I left happier then when...