All American Do it Center — Local services in Tomah

Very unhelpful to women. My husband returned the same item as I did on a different day and got way better service and much more direct information. I was treated like I was incompetent and there was a lot of heavy sighing with the service I received instead of a pleasant smile and helpful comments like my husband had received. We will be driving to LA crosse or Sparta for hardware instead.

-we both returned a bag of concrete. My husband returned his about a week ago but honestly I couldn't tell you the date or the time. I returned mine 9/12/2022 at 2:04 pm according to the receipt. I think we dealt with different people at both the front counter and the back counter. He was told at the front counter that he needs to return it in the back and then it was smooth sailing from there. I did not have a receipt and neither did he. I walked in from pouring rain with a 60 lb concrete bag and my toddler in my other arms so I was struggling with I walked in. Immediately when I walked in the front clerk asked me, while my toddler was screaming, if I had gotten the concrete from outside. I had answered her honestly that I did not know where it came from because when we picked it up we checked it out from the back counter and then they just had it ready for us. I went to the back counter because that's where my husband had returned his. I was told at the back counter, "I wish you would have brought it through the back because then you could have just unloaded it without getting it wet from the rain". Then the back counter worker brushed me off and told me that I could go ahead and bring it up front to get it returned. I continue shopping and everybody else was helpful and then I went up front where they told me that I should have returned it in the back because they can't ring it up in the front. She then proceeds to tell me that she wishes I would have done it differently because she can't lift it out of the cart. I proceeded to tell her that I would lift it and get it out of the way and set it somewhere else if that would be more helpful. The front desk worker continuously ignored what I was saying or just saying it's fine it's fine mumbled under her breath. When I left I said thank you to the front desk worker because I understand that if it wasn't her place to return that I was appreciative of her assistance and she continued to ignore me. I left pretty disappointed in the service and I was honestly ready to leave my return and my purchase there...

We literally spend thousands of dollars every year here on fencing supplies. We ordered and paid for a pole shed kit in December 2017. Since they did not ship the door supplies supposedly included in the kit we paid for, the contractor screwed up the door opening, after several trips down there over the course of 5 MONTHS, they FINALLY dropped off the door supplies IN MAY 2018, not only were they ALL WRONG, they had the nerve to charge us OVER AN ADDITIONAL $700 for the WRONG DOOR AND KIT which we already paid for!!! We had to hire a second contractor to put on a different, more expensive door from Menards to fix their screw up, costing us about $2,000 more! When returning the incorrect door supplies that we were charged for twice, instead of having a $700 credit, they are still charging us over $300...FOR COSTING US $2,000!!! On top of that, they are charging us service charges on money we don't even owe them!!! My husband has gone down there and called them several times, each time they tell him it's been taken care of, but we are still being billed. I WILL be contacting The Better Business Bureau and The Consumer Protection Agency to report their unethical business practices, and we will be taking our fencing supply business elsewhere next fencing season. I am beyond disgusted by how they treat their loyal, repeat...

Most of the staff is always very helpful. The guy in the lumber yard went over the pros and cons of using different varieties of materials for my project and answered several questions to make sure I had all of the information to make an informed decision. There was a young man working the paint counter who asked if I needed assistance and when we weren't able to find what I was looking for, he happily looked it up on the computer and then took me out to the garden center (which was not technically in operation yet) and showed me the different options that they did have in stock that were out there. I've always had really great luck with most everything I've tried to accomplish with them. There is almost always a significant wait if you need to get something from the back counter, so be prepared for that. Usually there is 1 or 2 workers and just as many people waiting to be serviced and that counter (for lumber and brick needs, etc) always takes a long time for...