Kansas Furniture Mart — Local services in Topeka

If I could give a minus in stars I would. I went to get myself a bed. Didn't realize they signed me up for another credit card until the bank called me after hours to get more info. I went back the next day and everyone was sick and couldn't help me to cancel the bed. So I went back the next day and they said the owner Jeff Payne was the only one that could do that and he was gone out of town. I said look I know you only have so long to cancel agreements. So they got him on the phone for me. I told him what was going on. I want to cancel the agreement. He promised it would be taken care of. 3 weeks later the bank called me. Asked me to schedule a payment. I told them what wsd going on. The bank explained they sent Kansas Furniture Mart the money and then I pay the bank. They said since I went to the store and never received the furniture that Kansas Furniture Mart is supposed to send them back their money. Another month has gone by. They still haven't sent them back the money. Jeff Payne won't take my calls or call me back. So far as of today (1/25/2019). He won't call me and has not sent the bank back their money. The bank called me again and had now filed a grievence against Kansas Furniture Mart. It shouldn't have come to this. This is the first review I have ever wrote. So beware of this shady men. They've ruined a company that could have a had a good review or even have future customers. (I'm also wondering if they have a bunch of fake reviews. When I was in the store there was never customers or dissatisfied ones) Update 1/26/2019 Synchrony Bank sent me a letter today saying that they've filed a dispute against them. In the mean time they still want me to make payments to them for something I don't have and never have had. Plus they won't charge me a late few but I still need to at least pay finance charges. What.... I don't have the product never had they needed to order it even because the didn't have it. So we got two companies trying to screw people over. Plus its going to take up to 60 days for a decision. Well there ya go Jeff Payne knows that so why not keep the money in his pocket until he has to pay it back. People please don't do business with these people. These are the kind that make our honest home businesses take a bad wrap and don't stay in business. Im not really sure why a bank needs to dispute this. I don't have the product. Rule against Kansas Furniture Mart. Make them send the money back to them. Leave me alone. I'll never do business with either one again. Jeff Payne needs to be replaced with a real store manager. I'll let you all know what happens when I find out. I live a peaceful life and have never had to deal with these kind of low life's. Let me stop here. Update 3/7/2019 Synchrony Bank sent me a letter today saying they found in my favor. My credit card was credited and I owe them nothing. That they will now get the money back from Kansas Furniture Mart. So there you go people. Don't trust Kansas Furniture Mart. This whole thing could have been avoided if they were an honest company. Many blessing! Reply to response : For one Jeff Payne I never had position of any of the furniture. You had to order it. I came in the next day to cancel it. Yes I miss understood that I was getting a credit card. That really has nothing to do with the way you treated me by not answering my phone calls or returning them at all. I went into the store to see you and your staff would always come back saying you was always unavailable. This whole thing should have been avoided by you returning the banks money immediately. Take responsibility for your actions. I hope you treat your future customers...

BUYERS BEWARE!!!

If I could give lower than a 1 star I would. Not only does the outside of the building look absolutely disgusting, the inside isn't much better. Maybe if you're already living a messy lifestyle you won't mind getting furniture that sits in this gross environment.

What makes things worse, is the owner is extremely unprofessional and just as gross as he keeps his store. If ordering online or by phone, there is NO mention of his No Refund policy. Only after you place a deposit and the money comes out of your bank account, does that policy show up on your receipt. That was the case when my girlfriend attempted to order a couch from here. She placed that order a year and a half ago, during that time she made several calls to check on the couch. Her last conversation with the owner, he acted bothered that she was calling so often and told her she didn't need to call so much, that he would call her once the couch came in.

Apparently that couch DID come in, and has been sitting in that disgusting space for some time. We didn't find that out until finally being fed up with waiting and going in there in person. We went to get the $300 deposit back as my girlfriend decided she no longer wanted to do business here - understandably so. He could not produce a receipt of her order, he in fact had to go off the one SHE had on HER phone. This was no fault to her, this is on HIM. Yet he refusing to do the right thing, and give back her deposit. Instead, wanted her to put that towards something else in his store, nothing in that gross place would be worth even the $300. Just wanted the money back. I have no idea how this place stays open - extremely unprofessional and absolutely filthy building. He obviously has people padding his review rating because there is NO way he should have more than 1...

REALLY think about the decision before you buy from here. What is not made clear if you are searching on the website or making an order by phone is there are NO REFUNDS, no matter if anything goes wrong, even if it's their fault, there are NO REFUNDS. I ordered a couch a year and a half ago, I called them a lot to keep checking on it, over and over I was told it had not arrived yet. After a year and a half of waiting I decided to go with someone else. I called them on 03/08/2023 to tell them I wanted to cancel the couch order and I wanted my $300 back I had put down on the couch, money was required just for him to order it. There was no answer, so I thought I'd just go to the store to talk to him. I find out the couch had been there for a while, and he NEVER called me. The entire time I was there he never produced the physical receipt/"contract", which I assume he must have lost, he relied on me, the customer, to show him the receipt that he had texted me a year and a half ago. He kept saying "if you'd just called recently, I could have told you it was here". It is NOT my responsibility to baby YOUR order, and for $300 I deserved a phone call when it arrived. If you lost track of my order, or lost track of the receipt/"contract", that is on you. This was NOT my fault and should not be placed on me in any way. Completely...