Upstate Chrysler Dodge Jeep Ram — Local services in Town of Alexander

From Louisiana, interested in a 2017, ram 3500 Laramie longhorn, dealt with sales person Mike W, reached out filled out application, offered deposit as well as putting down substantial amount on purchase, $20,000, never received any information, and that is now nearly a week, on status of application, working numbers will get back with you, only other time I heard from Mike, was through a text, and I have purchased many vehicles, and not once have I ever had to send a picture of my social security card, supposedly because I was from out of state, and all the scams that goes on, but here I’m offering cash deposit to hold the truck, and offering large down payment, and I am a scammer, called twice and sent several texts trying to reach Mike W but with no success, both times was told not available, and he never even returned my call, his only response and his last response was again about social security card, grant it he has copy of drivers license and copy of insurance for the truck, and that was the last time Mike ever reached out again, I will never consider doing business with this dealership again, obviously Mike W had no drive or want to sell me this truck, quite obvious, the way he avoided my calls and texts, and it is December 30, Saturday and I have not heard another word from this dealership, never did hear the numbers he was supposed to be working with office personnel, he was more concerned with my social security card!!! No interest in securing the sale!!!! Or even reaching back out, sure this review will change nothing, because it appears the whole dealership feels this way, cause when I called because I could not get Mike W I voiced my displeasure of the service and not one member of management nor anyone else from that dealership reached back out!!! I recommend to stay away from this dealership, especially if you live out of state, because it appears they have no interest in out of state customers!!!!!

One of the sorriest experiences I have had with a dealership, and we all know how car dealers can be, but this had to be the worst lack of interest, drive and professionalism I have ever dealt with!!!!! Again sure they can care less about this review, but maybe when they get enough complaints and lost sales, maybe someone at that dealership will find the correct way to deal with customers, wanting to purchase something from them!!!! And by the way I purchased another vehicle from another dealership and might add out of state and never was asked for my social security card, and completed the sale on the very next after reaching out!!!! Pathetic customer service!!!!...

I recently purchased a vehicle from Upstate, and it was hands down the best experience! My husband and I were walking the lot, when Mike Johnson asked if we needed anything. We then proceeded to test drive vehicles, where Mike tagged along. Not only was he awesome company, but since I was beyond picky/not 100% sure what I liked..he took his time and proceeded to show me every vehicle they had to offer, to try and help me find the best possible fit! Fast forward to finding the vehicle I wanted! Not once did Mike seem annoyed that I was so indecisive, and didn’t pressure me to buy anything- especially if I didn’t love it! We also had the pleasure to work with and meet Corey, he was so personable, professional, and worked with us through and through- to ensure we were leaving with a smile on our faces! The whole process from looking at vehicles, test driving, crunching numbers, and finalizing the sale.. was fun, enjoyable, easy, and professional! Usually I hate looking at vehicles and dealing with dealerships.. but not this one! Everyone was truly amazing to work with, Mike, Corey and the whole office- all down the earth people putting their buyers interests first. They have gained a client for life.. not that I want to trade my jeep in, but looking forward to doing business with them in the future again! I highly recommend Upstate, you won’t be...

Dealer Rater logo homepage search Reviews Profile & Settings Upstate Chrysler Dodge Jeep RAM Mar 21, 2024 Bad experiance

Dropped off driveshaft for ujoint install. Shortly after picking up driveshaft, noticed snap ring not locked in channel. Very dangerous! Sent picture to manager. He said was not going to drop everything to attend to the driveshaft. He said drop off the driveshaft and he would look at it when he has time. I paid $373.36 for the ujoint install. It should have been professional. Long story short, one hour after picking up driveshaft, I had to take it to another mopar dealer which was great. They looked at it, noticed the problem, and agreed to order the another ujoint and install under warranty. If this was gone unnoticed, , this would have been a bad situation when the spinning driveshaft fell off. Very bad! In addition, upstate entered the wrong vehicle year and model on the invoice. They also entered the wrong vin# which caused unneccesary confusion when the other dealer went to order parts under warranty. The unsafe installation should have never went out the door. I did asm to speak with a supervisor, but I was told supervisor was on vacation in...