Catalyst Fitness - Wehrle — Local services in Town of Amherst

Just added this location onto my plan (or upgraded) and it was one of the best choices I’ve made all year. Very much appreciate the layout and staff I’ve encountered so far. Their equipment is rock solid.

UPDATE: While I don’t anticipate leaving and going to a larger, nationwide chain or a small personal fitness studio, there’s been a considerable change since joining in early 2022. I believe Eggert Rd closing and moving to Colvin/290 location, which is also being restored, is leading to Wehrle becoming overcrowded even with Meyer/Maple location not being too far away. This is happening outside of rush hour times.

Fellow gym-goers have very little gym etiquette and hardly any regard for personal space within reason. Re-racking weights and cleaning up sweat marks is too difficult to do these days. Most times, the sauna isn’t a relaxing environment and I shouldn’t have to bring my headphones in with me which would inevitably damage them anyways. I witness far too many guys over time use the bathroom and never wash their hands going back onto the gym floor. Entering/exiting the locker rooms is full of blind spots especially when people don’t look up or where they’re going resulting in confrontations. Gotta love it 😒

Above all else, even with routine rearranging that has occurred, there is not enough walk space throughout this gym whether it’s in the free weight or stationary area. Love the Arsenal equipment and usually the turf area, but it’s gotten too cluttered and I feel some machines need to be taken out to address the lack of space. I also wish the hydromassage beds were in a darker, separate area to allow for a more therapeutic experience, but they definitely help...

I signed up for a gym membership with Catalyst in December 2024. In March of 2025, I began having health issues as I had a knee injury and would now be unable to go to the gym. I contacted the Catalyst location I had regularly gone to, on Broadway St., in April 2025 and told the gentleman at the front desk that I had torn my meniscus and would be unable to attend the gym. I requested to cancel my membership and was told since it was due to an injury, it would be notated in my account and I would have no future charges. However, they still charged my card again. I called again and explained my injury and that I could not walk or drive. Now, in July Catalyst is saying I have a past due balance, there are no notes on my account and that my membership was never canceled. I emailed Michelle Mesel, who the front desk member of the club my contract was assigned to, said needed to be sent the proof of injury to cancel. I included a doctor's note describing the extent of the injury and why I could not go to the gym, my contract stating I can cancel due to injury, and the actual MRI reports of the tear. Michelle said that my membership still could not be canceled, even with the proof and that there was a past due balance from April-July because the original report of my injury was never notated in their system.

Update: About a day or two after I posted this review I was told if I take care of the past due balance my membership would be canceled. There was a past due balance of $84.98 (which Michelle worked with me on for the inconvenience) from the lack of notation of the initial call. I paid the balance even though it was no fault of my own and was granted the...

I would like to preface this with Catalyst advertises themselves as a “no-hassle” for quitting. I would also recommend people read their Better Business Bureau reviews. Anyways, I called the gym back in January to end my membership. I was told that was it and went on my way. In March I noticed that I was still getting charged from Catalyst. I took this to my bank to refute (which somehow they ultimately did not honor). I also spoke to some lady at Catalyst who absolutely refused to accept that I ever spoke to someone and cancelled my membership. She told me I had to go in person and sign a cancellation contract and when I told her that was never expressed to me in January, she just told me I was wrong. I went in person and the person at the desk that day, Alexa, told me that they had staffing issues in January (when I quit) and confirmed that they had people telling clients they were good with their terminated memberships, no further action needed. She also told me there was a good chance I would not get my money back (which was 1-true, 2- crazy cause she admitted to me it was their mistake?) So overall, yes there was hassle...