Tim Hortons — Restaurant in Town of Amherst

DO NOT RECOMMEND!!! THE WORST TIM HORTONS I HAVE EVER BEEN TO. I went through the drive thru, and had activated two offers on my app prior to ordering, when I scanned my app at the window, they only credited me for one offer. I asked about it, and they said they are busy and can't explain things.

Additionally, I requested extra crispy bacon on my breakfast sandwich (which was never an issue at OTHER Tim Hortons locations) but clearly at this location 'raw' is what they call 'crispy.'

I also asked for an ice coffee, light ice with syrup (which they charged me for but was not in the cup). I received an ice coffee with a ton of ice and no syrup. I requested to have my receipt, which she said that would be a problem since their system is way behind and I would have to wait for, and to pull up, I waited maybe 4 minutes for my receipt. When she came out, I mentioned to her that my sandwich had virtually raw bacon (as I had now seen it), and I had requested 'extra crispy.' She took the sandwich from me, and I was concerned what they might do with it quite frankly. I followed her in (she did not see me) and I heard her telling the other girl making the sandwiches the issue, and they were saying some pretty nasty things about 'the customer' aka me.... I was on the other side of the counter, and they did not know I was there or followed her in. Additionally, I heard her say in a nasty voice, 'what the hell is she thinking? I can't do extra crispy bacon - it comes like it comes, its too bad' etc. all the while my sandwich is being handled and opened by the girl who was taking money at the window, and now this other person (no sanitary guidelines). They did not remake anything just saw her look in the bacon pile to see if there were any other pieces (which there were not) - and then the sandwich was closed and handed to me by the first girl - who now had seen me in there. I honestly was thinking they would have spit in my food by the way they were talking. I cannot believe HOW UNPROFESSIONAL this location is. To drop the ball on so many things, and then give me un-edible cold food with raw bacon, I am disgusted.

The app is a joke only letting you redeem one offer - and not letting you use the scanning QR code for 30 minutes after the first time you use it! How lame is that? They could let you place two separate orders and pay twice, but they WON'T let you do that. Who is going to wait around 30 minutes to redeem the second code??!! This location is not like the others, and I would not trust going here again... GO TO ANOTHER LOCATION where they can do things right. ...

Despicable Customer Service. (apparently to post you cannot give zero stars)

Went through the drive through on October 3, 2018 between approximately 6:00 pm and 6:12pm. Was served by an employee named Makayla. Gave her two gift cards with different amounts on them. I had $24.44 remaining on my card according to my receipt; however I was given back the dead card. So, either Makayla made a mistake and discarded the wrong card or intentionally kept the one with $24.44 remaining balance for herself (which I believe to be the case). I noticed that I was given back the wrong card when I went to another Tim Horton's location 5 days later. I returned to the store on October 10th at roughly the same time as the original purchase and low and behold Mikayla is working. When I explain the situation her jaw drops and face goes white, as if just caught stealing. I ask to speak to the supervisor, whom apparently is Makayla. She tells me she cannot do anything to refund or reimburse my ("misplaced") gift card. She gives me the store manager's, Pauline, name to call the next morning. I called and spoke to Pauline, who seems pleasant enough, and explained she would be in contact with me within two hours after she spoke with the owner of the location and said "we will make this right for you". Needless to say no return phone call from Pauline or the owner. I called the next day and a young man answered the phone and offered to retrieve Pauline for me. He returned and informed she was not present (all of which time I could hear her in the background giving him instructions what to say to me). He informed me that they were waiting for the owner to call me back. A number of days pass and I call for a third time. This time I speak with a young girl claiming to be the owner's niece. She informs me there has been similar issued at the location before and that she would tell her uncle, the owner, immediately. Needless to say, I have not received on phone call back from the owner or any other employee of this location to resolve my "misplaced" gift card. I truly believe that these people are scamming innocent customers out of their money by play a switch game. I recommend going to another tim horton's location with your business so that you do not get ripped off. As for me, I'm gonna keep calling and contact Tim Horton's corporate headquarters until this...

Depending on whom you get to wait on you - this is a hit or miss place. Kimmie has been very helpful and accommodating with my orders - she's great, they should have someone like her waiting on customers - not people with no personality. Had a bad experience there with a guy I never seen before named Jesse - who refused to fill my iced coffee up to the top (as I had directed when placing the order - no room for anything) he gave it to me 1" below the top - I asked him to fill it up as I mentioned - he refused. Then he called the manager over who actually had the nerve to say, 'I will do it this time for you, but not again.' Oh really? So while companies like yours are charging more and more and giving us less - we should be ok with that? I don't think so. When a customer asks for coffee up to the top - that is what they should get. They are being cheap and would rather 'follow orders' than make the customer happy - and do not care about having repeat customers clearly. This is unreal quite frankly, and someone needs to talk to management about the manager and employees who just 'follow orders.' I also can't believe they never give receipts to customers - they do not even ask if you want one, you have to ask them...