If there were zero stars to give, I would have given it.
Had THE WORST experience with this company/owner, James.
I brought down a children's tablet (NABI 2) to be repaired by the company as my son had cracked the screen, and only the screen. I was told it would take a week to finish, cost would be $80.00. I didn't think much of it because Nabi charges $60 for replacement screens and minimal labor was needed, so $80 is about right. I presented the coupon for 20% off and was told they wouldn't honor it as it only applied to computer repairs. Should have known then that this would go sourly.
I paid the full $80 upfront ($86 after tax). A week later I get a call stating that they misquoted the price and could not purchase the screen separate form the digitizer, which would cost me an additional $35. Reluctantly I agreed. They followed-up by telling me that they could not process the change until I came down and paid the additional money upfront . Really??? As a business, you can't front a $35 change fee that (1) was clearly your fault for misquoting and (2) you could hold hostage if I didn't pay.This just the beginning of continued bad business practices. But again, I went down and paid.
Two weeks later I called and was told that the unit had to come from China and would be a few more days. I called the following days and was told that the screen had arrived, but I had three units for repair ahead on mine but once he got to it, it should take minutes to replace.
A WEEK later I was contacted that the unit was finally ready for pick-up. I pick it up and went home, turn it on and the unit doesn't work. I call and was told to bring it back down. He confirmed that the "digitizer was faulty" and he'd have to send it back to CHINA!!! (meanwhile again, this is sold by NABI domestically). He stated that the company in China would only replace it after they received faulty screen!! I told the associate that I didn't understand that, as a company, and in the interest of time, they can't just purchase the new screen and get a credit when the old one arrives. I later get a call from another associate stating that the supplier will honor the tracking number and would send the new screen in tandem. Mind you, we are in mid January.
I call the company January 29, stating that I'm going away on the 31st and would like it before I go. The owner told me it's highly unlikely that I'd get it in time, but would be done by the time I return. I return on the 7th, and you guessed it, still isn't ready.
Here's the good part, I get a call on February 10th and was told that the unit STILL isn't ready but to make good on it, he'd replace it with a unit he'd purchased from is brother for $75. I politely declined stating that my unit was brand new when I purchased it 6 months ago. My son cracked the screen after 5 weeks and I wanted my relatively new unit back. Plus I'd purchase an edition with Nickelodeon (SpongeBob) on it. The only other option was for me to wait for him to send it to NABI to replace. I told him to just refund me my money and give me back my broken unit. I'll go elsewhere. HE DECLINED.
I get a call from his associate stating that he'd called in the serial number from NABI and they stated that it's not an nickelodeon unit... I said, just turn it on and you can see it for yourself! He stated the unit is "in pieces so he couldn't and that my only options were to take the "replacement", which wasn't comparable to what I had (an older/ non-nickelodeon unit), or wait until it comes back from NABI.
So here it is - 2 MONTHS later, no tablet, won't give me a refund with my broken unit returned, and no other attempt of compensation stating that he'd not "go in the red" on this repair. That the screen cost $80, meanwhile he didn't even realized the I'd paid $125 + tax.... I've could've purchased a new unit for this price.
I tried to give this "NEW COMPANY" a chance but AVOID THIS PLACE AT ALL COSTS. THERE ARE TOO MANY OTHER LEGITIMATE REPAIR SHOPS IN THE AREA. Horribly customer service, horrible business...
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