Druek's True Value — Local services in Town of Brookhaven

I went into the store looking for a copper fitting. The shelving and the bins where they are stored are small and some are low to the ground. They have plastic sleeves that hold index cards with pictures/prices for each item. The plastic sleeve runs the length of the Bins and maybe there were 12 of those index cards in the sleeve. Since the item that I was looking for was so low to the ground, I lifted up the plastic sleeve that hold all the cards to get a better look at an item in the bin. Maybe 6 of those cards fell out of the sleeve and perhaps most of the other cards in the sleeve did not align with the pertaining bins. I picked up the six cards that fell to the ground and I handed them to the owner. Instead of him saying "okay, no problem this sometimes happens", he began to make a big deal of this. Huffing and puffing saying "why did you do that.... I don't know why people keep doing this". I said, " I'm sorry, at least I had the courtesy of picking them up and handing them to you instead of stepping on them and walking away". He still wouldn't let it go and all in front of other customers. He was annoyed, upset and condescending as if I knocked over a display of wing nuts all over his store. It probably took him all of 5 minutes, if that, to put back the cards and align them with the bins. Hey Steve, why not try putting a piece of tape to hold them in if customers keep knocking them out and furthermore you made a customer feel like I committed a crime. If I ever come back... you might find more then six index cards on the ground for you to clean up. Congratulations my first 1 star review...

I have always enjoyed going to this local hardware store. But today, they far exceeded my expectations. A few weeks ago my husband purchased two sets of Christmas lights ( new LEDs) for decorating outside. We didn’t need them after all and decided to use them on our inside Christmas tree. Unfortunately, there weren’t enough lights for the tree. I went up to Drueks to purchase more and they were sold out 😒. In conversation, I explained that I them for my tree.......so, the owner said, Hold on! He removed a set from his holidays decorations outside and gave them to me. Also, at no charge! How better can you get? Home Depot or Lowe’s would never help you...

The one thing i love is a real hardware store. There used to be two a 1/2 mile from my home. When Home Depot opened, they went out of business. I syarted using home depot and hated it. One day about ut 3 years ago I walked into Druek's True Value. They has everything I could possibly need from a hardware store, and then some. But the best part was the personalized service with little or no wait. That was huge and thats why I go there before any of the box stores. The service abd quality are second to none. The additional cost is negligible and as far as I'm concerned, wirth it and I'm supporting my...