Ponytales Pony Parties and Petting Zoo — Local services in Town of Brookhaven

Just called to inquire for my daughters birthday party. A woman answered, no introduction. After I introduced myself she chuckled to herself and mentioned that the phone number I was using was from Stony Brook. Never clarified that she was confused or maybe thought there was any emergency as she states below. Proceeded to mumble to herself then was silent. I called from my desk phone on my lunch break as I don’t get service in my office. I asked her if she was alright and if there was an issue with me calling from this phone number and she chuckled again. She then mentioned that their services don’t become available until May (which would be when my event is) and I can call back the as she proceeded to hang up on me. I’ve never experienced something like this, honestly the most odd phone call.

Their response to a bad review just proves my point of how classless they are. Instead of offering better customer service or apologizing like most businesses they instead chastise someone who has braved COVID head on as a...

The highlight of our party yesterday, making it truly unforgettable! Our guests had a fantastic time, and the company’s professionalism was top-notch. The petting zoo and pony rides were a hit with both the kids and the parents! I also want to mention how impressed we were with the staff’s attentiveness—they cleaned up after the animals right away, which everyone really appreciated. I will absolutely use Pony Tales again in the future and highly recommend them for anyone who is having...

I went to a block party where this company came and brought ducks, chickens, rabbits, and goat and a horse. The ducks (about 4) traveled in a tight little cage. They were shaking in there. They set up a gate around the little animals and let kids inside. The gate sucked and no worker was around to watch. The goat just stood off to the side tied up. The horse was for kids to ride but was a little too big for kids. It was DISGUSTINGLY hot out and o saw no water for any of the...